General Manager (Storage/Retail) - UT01

## Overview **Prime Group Holdings, LLC** is a vertically integrated private equity real estate firm specializing in self-storage and other alternative real estate asset classes. With **$6.7 billion in assets under management**, Prime Group is among the **largest private owners and operators of self-storage properties globally**, with a portfolio of **320+ self-storage assets** across **28 U.S. states**, **three Canadian provinces**, and the **U.S. Virgin Islands**, totaling **24+ million rentable square feet**. The firm manages **three flagship funds** on behalf of a global investor base, including **Prime Storage Fund III**, the largest self-storage dedicated fund ever raised. Headquartered in **Saratoga Springs, NY**, Prime Group employs **700+ professionals** and maintains a regional office in **Jupiter, FL and Manhattan, NY** along with investment originations offices in **Denver, CO; Hackensack, NJ; Yorktown, VA; and Calgary, Alberta**. The firm’s **21-person senior leadership team** is supported by specialized teams across sourcing and acquisitions, asset and portfolio management, compliance and legal, property management, information technology, transactions and financing, marketing, accounting, training, and other core functions. Prime Group’s performance is rooted in a culture of **respect, teamwork, ethical business practices, accountability, and persistence**. The firm places significant value on the relationships it has built with customers, employees, investors, and stakeholders. PitchBook has recognized Prime Group as one of the **top 10 real estate value-add fund managers** in its **2023 Global Manager Performance Score League Tables**. **Position Overview** Join us as a **General Manager** at Prime Storage Group, where you'll lead the daily operations of our self-storage facilities! From renting units and trucks to selling merchandise, you'll thrive in a dynamic role full of customer interactions and property maintenance. As an energetic and professional team player, you'll build exceptional customer relationships, elevate your sales and service skills, and ensure our properties are well-maintained and secure. ## Responsibilities - Deliver excellent customer interactions both in-person and over the phone to meet tenants' needs - Use creativity to generate sales and maintain high occupancy levels through effective advertising and customer relations - Manage daily operations, including collections, deposits, and customer calls - Show and rent units by understanding tenant needs and offering the best storage solutions - Actively sell merchandise, upsell insurance, schedule moving trucks, and cross-sell other facilities - Assist with auction preparations, handling tenant communications with compassion - Maintain the facility’s “curb appeal” by ensuring it is clean, safe, and secure, and performing minor maintenance - Other duties as assigned ## Qualifications - 2 - 4 years of relevant work experience in a fast-paced, customer-facing environment, with direct involvement in profit-and-loss management (unless recently graduated with a bachelor’s degree). - High School diploma or GED required - Excellent interpersonal and communication skills, both in person and over the phone - Ability to work effectively both independently and as part of a team - Must be technically savvy with the ability to learn new applications and Point of Sale systems - Proficiency in Microsoft products such as Outlook is required - Must be physically able to perform routine maintenance duties daily such as walking the property to assess areas of need, maintaining cleanliness of bathrooms, office and hallways, weeding, operating power tools, changing light bulbs and other maintenance related duties. - Must be able to lift 50lbs - Possession of a valid driver's license, insurance, and reliable transportation - Availability for travel and flexibility to work at various locations ## Benefits - A healthy work/life balance; most of our facilities a…