General Manager

**Benefits:** - Free uniforms - Opportunity for advancement - Paid time off - Training & development - Bonus based on performance - Employee discounts **Perks and Benefits:** - Direct career growth path to Regional or Area Management positions and additional options - Competitive hourly base pay, plus tips; performance bonuses - Merit-based pay increases - Paid Vacation - Complimentary service membership **About the Position:** The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service. **This position requires:** - Management experience - Customer service experience (retail, restaurant) - Strength to lift up to 70 pounds; stamina to stand for long periods of time - Reliable transportation - Willingness to work in a smoke-free environment **Who We Are Looking For:** We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc. **Tasks:** - Drive membership sales through health and wellness education - Maintain a knowledgeable team that prioritizes dog wellness and safety - Provide leadership, guidance, and mentorship for the Scenter employees - Drive employee development through leadership, training, and performance reviews - Uphold quality standards through hands-on participation, employee audits, and training - Promptly and accurately communicate information from upper management to your team - Identify when/ where help is needed and provide assistance to keep Scenter on schedule - Create an environment conducive to teamwork, open communication, and Scenthound values - Manage client expectations; Resolve customer concerns - Ensure the safety of dogs and team members at all times - Adhere to Scenthound sanitary and cleaning practices **Skills and Abilities:** - Effective communication with team members and dog parents - Leadership, coaching, mentorship - Recruiting, hiring, and creating a happy and effective team - Problem-solving - Attention to detail - Time-management – ability to make an efficient schedule - Computer/ technology proficiency - Accountability; hold oneself and others to a high quality of services Compensation: $20.00 - $26.00 per hour