General Manager Powersports & Outdoor Power Equipment Dealership

**General Manager – Powersports & Outdoor Power Equipment Dealership** ### **About Us** Ball Equipment has been Eastern Michigan’s leader in Powersports & Outdoor Power Equipment Sales & Service for over 80 years as a family owned Michigan business. We are proud to represent industry leading OEM brands such as Polaris, Honda, BRP, Cub Cadet, Gravely, CFMOTO, Arctic Cat & Many More!! As our business expands, we are investing in strengthening our capabilities with a dedicated leader to join us in taking it to the next level. Lo**cation:** Richmond, Michigan **Department:** Operations **Reports To:** Executive Leadership **FLSA Status:** Exempt **Position Summary** Ball Equipment is seeking an experienced and results-driven General Manager to lead our Richmond, Michigan dealership location. The General Manager has overall responsibility for the performance, profitability, team leadership, customer experience, and daily operations of the dealership. This position has full profit-and-loss responsibility for the Richmond location and provides leadership across all three primary dealership departments: Sales, Parts, and Service. The General Manager directly supervises the Sales Manager and the Parts and Service Manager, establishing clear expectations and holding each department accountable for achieving its financial, operational, and customer-service objectives. This is a hands-on leadership position for someone who can understand the numbers, develop managers and employees, improve processes, and maintain a strong presence throughout the dealership. The successful candidate will combine financial and operational discipline with an approachable leadership style and a genuine commitment to customers and employees. **Key Responsibilities** **Financial Performance and P&L Management** - Assume full responsibility for the dealership’s revenue, gross profit, operating expenses, and overall profitability. - Develop and execute annual operating plans, departmental budgets, sales forecasts, and performance objectives. - Review dealership and department-level financial statements, operating reports, key performance indicators, and budget-to-actual results. - Identify performance gaps and implement corrective action plans to improve revenue, gross margins, expense control, productivity, and operating income. - Partner with department managers to establish monthly, quarterly, and annual financial goals. - Monitor payroll, staffing costs, inventory levels, discounts, purchasing, and other controllable expenses. - Protect company assets and ensure dealership resources are used responsibly and efficiently. - Provide executive leadership with accurate and timely reporting regarding dealership performance, risks, opportunities, and operational needs. **Dealership Leadership** - Provide overall leadership and direction for the Richmond dealership and its Sales, Parts, and Service operations. - Directly manage, coach, and hold accountable the Sales Manager and Parts and Service Manager. - Establish clear expectations, priorities, performance standards, and measurable goals for each department. - Maintain a visible leadership presence throughout the showroom, parts department, service department, offices, and dealership property. - Lead regular management and dealership-wide meetings to review results, communicate priorities, and address operational concerns. - Promote accountability, teamwork, professionalism, urgency, and continuous improvement. - Ensure department managers communicate and cooperate effectively rather than operating as separate departments. - Serve as the primary connection between the Richmond location and Ball Equipment’s executive and corporate leadership teams. **Employee Development and Culture** - Recruit, retain, coach, and develop high-performing managers and team members. - Ensure staffing levels are appropriate for customer demand, operational requirements, and seasonal business conditions. - Support structured onboardin…