General Manager, NJ/NY Sales Subsidiary

The General Manager (GM) is responsible for managing the sales and order fulfillment processes and teams at the NJ/NY branch located in Parsippany, NJ. This includes overall strategic planning and execution of sales and order fulfillment functions to assure the company’s continued growth and profitability with specific emphasis on sales growth, process improvement, customer satisfaction, cost of quality, and people development. Responsible for P & L, balance sheet, and cash flow. Responsible to lead members of management effectively to deliver total customer satisfaction, company profitability, and market share growth. The ideal candidate will be an experience and dedicated leader across sales and operational teams with a successful track record increasing revenue. This is an on-site role with limited travel. The Parsippany branch office is located at 345 Walsh Drive, Parsippany NJ. The targeted pay range for this role is $150,000 - $180,000. The total compensation package for this position may also include applicable incentive compensation, such as an annual bonus. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, specific work geography, as well as internal equity and alignment with market data. As a member of the Pella Family of Brands team, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid time off, a generous 401(k) plan, tuition assistance, and much more. ### Responsibilities **Responsibilities/Accountabilities include the following but are not limited to:** - Responsible for the successful execution of Pella Corporation’s imperatives: Market share Growth, Profitability, and Customer Satisfaction. - Responsible for the hiring, training, professional development, results accountability, and leadership of key managers which may include Sales Manager(s), Operations Manager, Installation Manager, and Service Manager ensuring the fulfillment of branch objectives. Provides training, coaching, and/or workload adjustments as necessary. - Responsible to deliver sales, growth, and profitability goals for each segment. Directs management team to drive appropriate goals for individuals and departments. - Interprets market research in order to gain understanding of customer trends and competitor offering. Collects local market intelligence when possible to provide to Sales Subsidiary leadership. Collaborates with marketing to successfully implement marketing plans based on market knowledge and sales goals. Recommends creative selling techniques and order fulfillment processes based on market and product knowledge. - Develops and maintains an adequate understanding of Pella products, systems and sales processes in order to direct others, identify and maximize opportunities to meet customer needs, and grow the business through daily dispositions with direct reports and/or customers. - Responsible for planning and managing segment budgets (expense and capital). Responsible for reviewing monthly performance with management team, identifying successes and opportunities, and gathering and submitting accurate forecast information. - Ensures efficiency and accuracy of revenue and cost measurement and analysis, strategic cost and revenue planning, discounting strategies, and overall profitability of the branch. - Advises managers on escalated customer disputes or employee issues. Steps in if needed to resolve significant disputes. - Champions continuous improvement efforts. - Responsible for the overall selling effectiveness of each segment and adherence to the Sales Manager Playbooks. - Coordinates communication and integration between the management team, functional areas, customers, other Sales Subsidiaries and Pella Corporation. - Responsible for the identification, development and implementation of local processes and procedures that supports total customer satisfaction, both internally…