General Manager

**About Us** Join We Care Senior Care, a proud Home Instead franchise, where our mission is to help seniors remain safe and cared for in their homes. At the heart of our culture is our core value: \*\*Love (v.)\*\*, defined as: Patience, Kindness, Humility, Selflessness, Respectfulness, Forgiveness, Honesty, and Commitment. We seek individuals who lead with love in all they do. **About the Role:** Our office serves multiple high-opportunity territories, and we’re looking for a strong, people-first **General Manager** to guide our next stage of growth. This pivotal leadership role calls for a **true ownership mentality** and a **growth mindset**. You’ll oversee the full scope of the business—drive community presence and business development, expand revenue and profitability, build and inspire a high-performing team, strengthen staffing and retention, and elevate operational systems and standards so our Care Professionals and clients receive the best experience possible every day. **Compensation:** Total compensation package is around $85,000+, including base salary and performance-based bonuses. **Benefits** - Flexible Schedule - Health, Dental & Vision Insurance - Paid Time Off - 401(k) with Company Match - Paid Orientation & Ongoing Training - Career Growth Opportunities - Mileage Reimbursement - Employee Assistance Program & Corporate Chaplain - 24/7 Support from Our Caring Office Team - Employee Perks & Appreciation Events (Care Pro Café, company picnic, seasonal activities) **Key Responsibilities:** - Manage day-to-day business operations from a centralized office. - Lead all aspects of location performance including culture, revenue, profitability, expenditures, and staffing. - Oversee services delivered across multiple territories focusing on growth and operational efficiency. - Drive top-line sales and Owner’s Discretionary Profit, achieving monthly and annual growth goals. - Full P&L responsibility to maximize revenue and profitability. - Recruit, train, and retain a high-performing administrative team. - Foster Care Professional retention through relationship-building and recognition. - Monitor key performance indicators, conduct audits, and implement process improvements. - Build and maintain strong community relationships and referral networks. - Promote a positive, values-driven workplace culture focused on team engagement and retention. - Conduct weekly team meetings and monthly one-on-ones with direct reports. - Collaborate with senior leadership to execute strategic initiatives. - Ensure compliance with company policies and ethical standards. **Qualifications:** - Bachelor’s degree in business, healthcare administration, or related field (or equivalent experience). - 5+ years of business management experience with P&L responsibility. - Proven sales-minded leader with strong relationship-building and strategic planning skills. - Demonstrated success managing multi-territory operations and leading teams. - Ability to thrive in a fast-paced environment with a strong sense of urgency and a “can do” mindset. - Excellent interpersonal and communication skills. - Proficiency in Microsoft Office (Word, Excel); CRM or scheduling software experience preferred. - Commitment to fostering a culture of respect, integrity, and excellence. **Why Join:** - Lead a growing home care business with a supportive leadership team. - Competitive compensation packages include health benefits, 401(k) match, life insurance, and other perks. - Work in an environment that values ownership, growth, and collaboration. **Work Location:** - Onsite at a single office location in **Sheboygan** but serving multiple territories. **Schedule:** - 8 hour shift - Day shift - Monday to Friday We Care Senior Care/Home Instead is proud to be an Equal Opportunity Employer.