General Manager - CVG

Summary: Drives holistic base performance through cross-functional facilitation, data-driven problem solving and joint KPI ownership. Oversees the local Service-Level Agreement (SLA) with the ground-handling provider; audits, verifies and escalates as needed. Maintains regulatory and brand accountability for Allegiant before federal, state and airport authorities. Champions a culture of continuous improvement, customer focus and employee engagement across both Allegiant and vendor teams. Visa Sponsorship Available: No Minimum Requirements: Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check. Education: High School Diploma/GED Certification Details: Ground Security Coordinator (GSC) Years of Experience: Minimum of three (3) years' of airline operations experience, including two (2) years' of management experience preferred. Minimum of two (2) years' managing cross-functional operations preferred. • Proven experience leading and developing management teams. • Strong decision-making skills, with the ability to assess emergencies quickly and respond with sound judgment, flexibility, and composure. • Must reside within 60 minutes of the assigned airport due to the nature of the role. • Ability to thrive in high-pressure, fast-paced environments. • Highly organized with the ability to manage multiple priorities effectively. • Demonstrates a collaborative, team-oriented approach with a consistently positive attitude. • Flexible availability, including nights, weekends, and holidays. • Excellent planning, organizational, and time management skills. • Committed to delivering exceptional customer service and maintaining a customer-first mindset. • Willingness and ability to travel at least twice per year, or as needed, to support operational performance in other cities. • Must obtain and maintain Ground Security Coordinator (GSC) certification. • Proficiency in Microsoft Office applications. • Must be able to attend and complete all required training programs. Preferred Requirements: • Bachelor's degree. • Provision of personal information to the state may be required as part of the liquor license requirements for the company. Job Duties: • Lead base accountability for Allegiant, driving cross-functional collaboration across Inflight, Flight Operations, Maintenance, and vendor teams. • Chair weekly performance reviews to monitor KPIs, resolve operational blockers, and address issues impacting on-time performance, baggage reliability, and safety management systems. • Oversee local Service-Level Agreements (SLAs), auditing vendor compliance and initiating corrective actions when standards are not met. • Represent Allegiant in all regulatory, governmental, and airport authority matters, including interactions with FAA, TSA, and city officials. • Audit service provider training compliance through regular review of training records and monthly evaluations. • Monitor vendor invoices for contract alignment, escalating discrepancies or billing issues as needed. • Ensure effective ground support equipment (GSE) management and completion of required reporting. • Align base team communications and station initiatives with corporate strategy. • Serve as the primary escalation point for unresolved safety, service, or performance concerns. • Coordinate cross-functional responses to irregular operations and support decision-making among base stakeholders. • Address escalated customer complaints in partnership with Customer Relations and relevant departments. • Foster continuous improvement and recognition through joint initiatives with Allegiant and vendor leadership. • Support talent development for base personnel via coaching, feedback, and cross-functional exposure. • Ensure any direct reports understand and apply our Customer Commitment and customer service standards to their daily responsibilities, as appropriate. • Model…