General Manager

## **General Manager** **Job Summary** The Restaurant General Manager delivers exceptional results through others. They provide an engaging environment for restaurant teams and guests; while focusing on delivering operational excellence. Chicken Salad Chick Managers invest their time in developing future leaders, creating memorable experiences, reinforcing the Chicken Salad Chick Culture; managing administration; and maintaining the facility. The Restaurant Manager consistently keeps our brand promises, inspire their teams and deliver great results. **Essential Responsibilities** - Serve as a Brand Ambassador for Chicken Salad Chick. - Understand & adhere to all policies, procedures, standards, specifications, guidelines and training programs. - Understand and comply with all federal, state, county and municipal regulations pertaining to health, safety and labor requirements for the restaurant, employees and guests. - Ensure that all Guests feel welcome and are given responsive, friendly and courteous service. - Ensure that all products are consistently prepared and served according to CSC standards. - Achieve identified objectives for sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment. - Develop, plan and implement restaurant marketing, advertising and promotional activities and campaigns, in accordance with the Brand Standards. - Create, communicate, implement and follow up on operations and financial action plans. - Control cash and other receipts by adhering to cash handling and reconciliation procedures. - Make employment and termination decisions consistent with Restaurant Management guidelines. - Oversee and ensure that employee performance appraisals are completed on a timely basis. - Create and maintain schedules for team. - Effectively maximize labor performance by scheduling to business trends while delivering a superb experience to every guest. - Operationally fill in as needed to ensure guest service standards and efficient operations. - Coach and motivate the Assistant Manager(s) and the team. - Continually strive to develop staff in all areas of managerial and professional development. - Prepare all required paperwork, forms and reports in an organized and timely manner. - Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs. - Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures. - Set clear expectations and create a working environment and serve as a role model to create memorable guest experiences. - Take actions to solve and celebrate guest feedback. - Control food and equipment inventories, conduct daily and weekly inventory counts and keep inventory records. - Identify problems, conduct high-level troubleshooting and seek repair/maintenance support for restaurant equipment to ensure equipment is operational. - Monitor and maintain compliance with health, safety, cleanliness, security and fire policies, standards and regulations. - Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for violations of company policies, rules and procedures. **Required Knowledge, Skills and Abilities** - Excellent written and oral communication skills - Excellent organization skills - Ability to multitask - Working knowledge of back office tools - Ability to quickly learn and master new computer software **Education and Experience** - Three to five years related experience and/or training; or equivalent combination of education and experience **Physical Demands** - Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects - Must be able to stand and exert well-paced mobilit…