General Manager

**Role:** Restaurant General Manager **Employer:** Capriotti’s Sandwich Shop **Location:** 4111 Boulder Highway inside Boulder Station Casino **Compensation:** Competitive Salary (Based on Experience) **Job Type:** Full-Time **Benefits:** - Competitive pay - Medical, dental, and vision insurance - 401(k) plan - Flexible Spending Accounts (FSAs) - Employee Assistance Program (EAP) - Referral bonus program - Opportunities for advancement and career growth **Join a Fast-Growing, Award-Winning Restaurant Brand** Capriottis Sandwich Shop is a rapidly expanding **fast-casual restaurant brand with more than 100 locations nationwide** and ambitious plans for continued growth. Known for our award-winning sandwiches, exceptional hospitality, and team-focused culture, Capriotti’s is committed to delivering an outstanding guest experience every day. We are seeking a motivated and experienced **Restaurant General Manager** to lead daily operations, develop high-performing teams, and maintain the quality, speed, and service Capriottis is known for. If you are a strong leader who thrives in a **fast-paced restaurant environment**, enjoys coaching and developing employees, and is passionate about hospitality, this is an excellent opportunity to grow your career with a respected national brand. **Position Overview** The Restaurant General Manager is responsible for the **overall success of the restaurant**, including team leadership, operational excellence, financial performance, and guest satisfaction. This hands-on leadership role oversees **restaurant operations, staff development, food quality, guest service, and financial performance** while maintaining Capriotti’s high standards for hospitality and operational consistency. **Responsibilities** Lead and Develop Your Team - Recruit, hire, train, and retain high-performing restaurant team members - Coach and mentor employees through Capriotti’s structured training programs - Build a positive, motivated, and team-oriented culture - Create schedules and manage staffing levels to support efficient operations **Operational Excellence** - Ensure food quality, food safety, and presentation meet Capriotti’s brand standards - Oversee daily restaurant operations including food preparation, service, and cleanliness - Maintain compliance with all health, safety, and sanitation guidelines - Manage cash handling, deposits, and financial reporting accurately **Guest Experience** - Deliver exceptional guest service and hospitality on every visit - Model Capriotti’s “CAPtivating Service” culture through leadership and example - Encourage suggestive selling and upselling to enhance the guest experience **Business & Financial Management** - Monitor labor costs, food costs, and operational expenses - Analyze restaurant performance metrics and identify opportunities for improvement - Support local marketing initiatives and community engagement efforts **Communication & Leadership** - Maintain professional communication with employees, guests, vendors, and leadership - Demonstrate adaptability and problem-solving in a fast-paced environment - Foster accountability, teamwork, and trust across the restaurant team **What We’re Looking For** - 2+ years of **restaurant management experience** (fast casual, quick service, or hospitality leadership preferred) - Proven ability to **lead, coach, and motivate restaurant teams** - Strong organizational, time management, and problem-solving skills - Excellent communication and interpersonal skills - Experience managing restaurant operations, scheduling, inventory, and labor - Comfortable using POS systems and basic computer software - Must be at least 18 years old **Physical Requirements** - Ability to work in temperatures ranging from **0°F to 100°F** - Ability to stand, walk, and move throughout the restaurant for extended periods - Ability to lift and carry up to **50 lbs.** and balance up to **25 lbs. over distances of up to 50 feet** **Why Join Capriottis?** - Join a…