General Manager

## Overview At **CLS Living**, our mission is simple: to deliver an **unparalleled resident experience** and foster an **exceptional workplace environment**. We are committed to building a **world-class team** of passionate individuals who thrive in a culture of positivity, creativity, and continuous growth. Each day brings new opportunities to innovate, lead, and make a meaningful impact. We take pride in our vibrant, design-forward communities and in the devoted teams who manage them with care and integrity. Our success starts with our people—and when our team thrives, our residents do too. ### **Company Benefits & Perks** We believe in rewarding our team with benefits that support both personal and professional well-being: - Generous Paid Time Off (PTO) - 401(k) with Company Matching - Comprehensive Health, Dental, and Vision Insurance - Health Savings Account (HSA) & Flexible Spending Account (FSA) - Life Insurance & Parental Leave - Employee Assistance Program (EAP) - Relocation Assistance - Professional Development & Advancement Opportunities - Supportive, Fun, and Flexible Work Environment - Access to an **Unmatched Company Culture** that values individuality and innovation ## Responsibilities ### **The Job At-A-Glance:** **CLS Living** is looking to welcome a **dynamic and experienced General Manager** to lead one of our vibrant student housing communities. As a General Manager, you will serve as a **customer-focused leader**, responsible for overseeing day-to-day operations, team development, financial performance, and strategic planning. This role is ideal for a passionate individual ready to lead a mid-size team in an agile, collegiate environment while delivering best-in-class service to our residents and partners. ### **Key Responsibilities** #### **Staff Development & Leadership** - Build, lead, and develop a high-performing team that embodies the values and culture of CL&S. - Foster a collaborative, positive, and professional environment for both staff and residents. - Ensure all staff are trained in landlord/tenant statutes, Fair Housing, and safety regulations. - Promote harmonious relationships with residents, parents, staff, university partners, and the surrounding community. - Encourage team visibility on campus and within the local business community to strengthen brand presence and engagement. #### **Property Administration** - Oversee daily operations, including leasing, maintenance, customer service, and vendor management. - Implement and refine systems and procedures to drive operational efficiency and reduce costs. - Supervise maintenance and contracted services to uphold curb appeal, cleanliness, and safety. - Ensure compliance with all legal, regulatory, and company policies. #### **Financial Performance** - Maintain occupancy rates at or above **99%** and collections at or above **98%** of potential income. - Maximize **Net Operating Income (NOI)** through proactive cost control, revenue generation, and strategic budgeting. - Ensure all leasing, accounting, and property management systems (e.g., Entrata) are up to date and utilized effectively. - Analyze financial reports, manage budgets, and provide regular variance and performance updates. - Oversee and manage timely execution of payroll, invoicing, and hiring documentation. #### **Customer Experience & Sales** - Lead the development and execution of an annual marketing plan and track daily/weekly leasing goals. - Ensure all marketing channels, websites, and printed materials reflect the brand accurately and positively. - Maintain deep knowledge of the property and competitive landscape through consistent market research and team coaching. - Plan and execute resident events to foster community engagement and satisfaction. - Collaborate with local schools and student organizations for outreach and partnership opportunities. *May not be all inclusive.* ## Qualifications ### **Qualifications** - Bachelor’s degree preferred OR **2–5 years of experie…