General Manager

Responsible for all aspects of operations and facilities management of the condominium property, including all forms of communications, human resources/personnel management, financial management, facilities/maintenance management and project management to provide the highest quality and standards of a modern luxury high-rise condominium in Downtown Honolulu. **SPECIFIC RESPONSIBILITIES**: · Leads a high-performing team through effective recruitment by engaging in marketplace for local recruiting; coaches, mentors and develops all team members, hosts property team huddle at least 1x/week and holds one-on-one conversations to solicit feedback from the team; and displays integrity by ensuring processes, procedures and practices affecting the team are completed in a timely manner. · Develop standards/ specifications and continually evaluate service needs and performance in all areas of maintenance and management. · Demonstrate a positive, professional and respectful attitude that encourages staff to work in a professional manner and comply with company’s safety standards, while motivating the staff to work as a team and provide excellent customer service. · Demonstrate a positive, professional and client-oriented attitude about the company with coworkers, residents, owners, clients; whether contact is by mail, telephone or in person. · Demonstrates critical-thinking by understanding the needs of the owner, residents and employees; constantly striving for improvements in work process and results, yet ensures decision-making is in the best interest of all stakeholders. · Assist the board of directors’ decision-making process by means of providing information gathering and fact-finding support; implementing the board’s decisions; and administering the services, programs and operations of the community within the policies and guidelines set by the board. Clear cohesive communication with Association Manager and Board President. · Collaborates with the Managing Agent and Board to identify and address needed capital improvements. Ensures three bid process is followed and project contract terms are met. Proactively schedules capital projects for completion in months in which they are budgeted. · Partners with the Operations Manager to schedule and oversee contract service work-product and professionalism, ensures execution of projects by providing timely direction and communication to vendors/contractors. · Demonstrates sound financial acumen by adhering to budgets and accurate preparation of monthly Manager’s Report. Provide support to Managing Agent in preparation of annual budgets, monthly variance reports and other administrative/financial reports. · Ensures all life safety equipment is operable and that elevator(s) preventative maintenance agreement is adhered to. · Maintains accurate records of community activities such as, Incident Reports, Citation Reports, Resident Modifications, move in/outs; maintains resident files and accuracy of administrative paperwork. Maintain the official records as outlined in Hawaii Revised Statute 514b. Acquire and maintain current knowledge of state and regulatory agency statutes and community documents, policies, and procedures. · Assist in developing a body of leadership through committees and provide the necessary administrative tools to the board to enable them to make decisions in accordance with the community’s directives. · Attend all board and committee meetings, offering management reports and advice on the physical plant and administration of the community. Keep records and minutes of board and committee meetings. · Notify Managing Agent of all unusual events, circumstances, or other safety or quality control issues. · Approve and properly code all invoices, submit invoices with appropriate documentation to Associa Management’s Accounts Payable Department, verify accuracy of invoice for payment to vendors timely. · Represent Association in a professional and positive manner at all times.…