General Manager (6222)

**RADIANT GLOBAL LOGISTICS, INC.** **General Manager** *Cincinnati, OH* | *Full-Time (on-Site)* | *$90,000 – $150,000 base salary + Bonus* **POSITION SUMMARY** The General Manager (GM) is the senior leader and single point of accountability for a Radiant Global Logistics (RGL) company-owned Station within our third-party freight forwarding network. The GM owns the full P&L and is responsible for operational execution, team leadership, customer growth and retention, and overall financial performance at the site. This role requires an entrepreneurial operator — someone who leads their Station like it's their own business — balanced with adherence to corporate governance, compliance, and stakeholder commitments. The ideal candidate translates operational data into actionable insight, adapts quickly to shifts in the freight and logistics landscape, drives commercial growth across existing and prospective customers, and shows up every day to lead, coach, and motivate their team toward peak performance. **KEY RESPONSIBILITIES** **Operational Leadership** - Own end-to-end Station operations — domestic and international freight forwarding, sales, and carrier/vendor management. - Monitor daily operational KPIs and act quickly when performance drifts from target. - Ensure safety, service quality, and regulatory compliance across all site operations. **Customer Growth & Development** - Own the commercial relationship for the Station's customer base, personally engaging top accounts to protect and grow revenue. - Partner with sales to win new business and identify cross-sell/up-sell opportunities across the service portfolio. - Proactively resolve service issues and escalations to protect customer satisfaction and retention. **Team Leadership & Development** - Recruit, develop, and retain a high-performing Station team, with clear accountability for performance. - Lead daily huddles to align priorities, review performance, and reinforce a culture of ownership and urgency. - Coach and develop talent through regular feedback, building bench strength for key roles. **Financial Success** - Own the Station's P&L — revenue growth, margin management, and cost control against budget. - Use operational and financial data to identify trends and drive corrective action on margin or performance gaps. - Ensure compliance with corporate governance, financial controls, and stakeholder reporting obligations. **REQUIRED QUALIFICATIONS** - 7+ years of progressive leadership experience in freight forwarding, third-party logistics (3PL), transportation, or supply chain operations, including 3+ years in a P&L-owning or general management role. - Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field preferred; equivalent experience considered in lieu of degree. - Experience operating within a multi-station network with corporate reporting requirements, a plus. - Strong working knowledge of freight forwarding operations, including domestic/international transportation modes, customs brokerage basics, and carrier management. - Proven track record of driving revenue growth and margin improvement through customer retention and new business development. - Skilled at using operational and financial data/reporting tools to identify trends and drive decisions (e.g., TMS platforms, Excel, BI/reporting dashboards). - Demonstrated success managing multi-functional teams (operations, customer service, sales) at a single-site or business-unit level. - Excellent people-leadership skills, with experience hiring, developing, and holding teams accountable to performance standards. - Strong verbal and written communication skills, with the ability to influence customers, employees, and corporate stakeholders alike. **KEY ATTRIBUTES** - **Entrepreneurial mindset** — treats the Station like an owned business while respecting the boundaries of corporate governance. - **Data-driven** — comfortable translating operational metrics into clear, decisive…