GenAI Account Manager

Established in 2004, **OLIVER** is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of **The Brandtech Group**, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our **AI solutions** enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. **Role:** GenAI Account Manager **Location:** Toronto, Ontario, Canada ### **About the role:** This is a mid-level account management role in a high-output, fast-paced in-house studio. You'll work across client stakeholders, creative teams, project managers, and compliance partners — keeping multiple content workstreams on track from brief to delivery. The role combines strong client partnership with hands-on briefing, coordination, and a genuine appetite for AI-assisted ways of working. You'll work independently, manage competing priorities, and bring a quality mindset to every touchpoint. ### **What you will be doing:** - Serve as the primary day-to-day client contact, building trust through proactive communication, sound judgment, and consistent follow-through. - Partner with clients to understand business objectives — awareness, conversion, product launches, promotions — and translate them into clear creative direction, bringing strategic thinking to channel selection, deliverable types, and messaging based on goals and performance data. - Lead brief intake: join weekly media and client calls, ask the right questions, and ensure all inputs are captured before work begins — objectives, target audience, channel specs, mandatory messaging, claims and disclaimers, retailer requirements, and due dates. - Write clear, complete briefs that set creative teams up for success, including success metrics, deliverable definitions (sizes, versions, languages, cutdowns), and scope parameters. - Use OLIVER's AI tools to support brief intake and optimise efficiency throughout the creative development process. - Lead adoption of GenAI-enabled workflows from the account side — setting client expectations, documenting inputs and outputs, and ensuring brand safety and content provenance requirements are met. - Manage scope and prevent unnecessary revision by aligning stakeholders early on deliverables, timelines, and approval processes. - Coordinate across creative, motion, design, copy, compliance, and project management teams to keep work moving from brief through to delivery. - Track status across multiple concurrent workstreams; identify risks early and propose practical solutions — phased delivery, revised scope, or alternate approaches. - Guide the feedback and approval process: consolidate client notes, ensure comments are actionable, and maintain version control across rounds. - Ensure all deliverables align with brand guidelines and product specifications — correct models, attachments, approved feature claims, required disclaimers — partnering with compliance and legal stakeholders as needed. - Build and refine intake and production tools — brief templates, checklists, approval flows — and capture learnings to continuously improve how the studio briefs, produces, and delivers at scale. ### **What you need to be great in this role:** - Proven account management or client services experience in an agency, in-house studio, or content production environment, supporting high-volume creative delivery. - Ability to act as a strategic partner — connecting business goals to creative outputs, not just managing tasks and timelines. - Strong briefing skills: able to translate vague or incomplete requests into clear, complete, and actionable creative briefs. - Excellent organisat…