Gaming Technician 2

**SUMMARY:** Responsible for the repair and maintenance of all electronic gaming devices (EGDs) under the direction of the Gaming Technician 3. **ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following: - Handles floor repair and proper preventative maintenance of all EGDs, including cleaning, overhauls, etc. - Handles the repair, overhaul, and proper preventative maintenance of all EGDs in accordance with gaming regulations. - Handles the initial setup and checkout of new EGDs. - Assists Management in the breakdown, relocation and setup of EGDs and stands to be relocated. - Assists Slot Floor people in verifying jackpots as needed. - Assists in ensuring EGD integrity when jackpots occur and at other times requested. - Maintains current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as property internal controls, policies and procedures. - Brings disputes and unusual guest activities to the attention of the shift manager. - Promotes positive guest relations through prompt, courteous and efficient service. - Understands and carries out detailed verbal and written instructions. - Perform routine maintenance on, and repair, all EGDs on the gaming floor - Expected to demonstrate increased proficiency in the use of all test equipment provided by the department. - Instructs Gaming Technicians on the technical aspects of EGD repair. - Performs immediate, periodic and overhaul maintenance on EGDs, equipment, hardware and peripheral attachments - Identifies and isolates electronics faults at board level. - Assists floor personnel upon demand from time to time in guest service and dispute. - Demonstrates proficiency in the use of test metering devices as well as use of all EGD test and troubleshooting equipment. - Demonstrates a thorough working knowledge of all processes, test, software, and hardware setups of carious equipment including, but not limited to, pallet jack, forklift, and sign/engraving machines. - Performs excellent customer service at all time. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Promotes the following within the department and among all employees: - Creates an atmosphere of fun for all casino guests. - Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times. **QUALIFICATION REQUIREMENTS:** To perform this job successfully, an individual must be able to perform each essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Possesses knowledge of moving mechanical parts, gaming devices, electronics and electrical functions. Understand and carry out detailed verbal and written instructions. Posses the ability to read and use reason when viewing schematics and/or trouble shooting flow charts. **EDUCATION and/or EXPERIENCE:** High school diploma or GED preferred and two years slot floor experience. Electronics degree preferred. **SPECIAL QUALIFICATIONS:** This position requires a Level 2 Gaming License. **LANGUAGE SKILLS:** Ability to read and understand EGD technical manuals. Ability to respond to common inquiries or complaints from guests, regulatory agencies, or members of the business community. Ability to effectively present information in one-on-one and small group situations. **MATHEMATICAL SKILLS:** Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inference. **REASONING ABILITY:** Ability to define problems, collect data, establish fact…