FX Account Manager - Hungary

Experience and relationship management add value to our customers' needs by ensuring their foreign transactions run smoothly. We need you for this. You will be an advisor, problem solver and confidant to our clients, providing them with insight and expertise on market developments and opportunities to sustain their business objectives and serving as a foreign exchange informant. You are a negotiator and able to build and strengthen relationships at an executive level. You will think outside the box and use your analytical insights to further develop our sales strategy, techniques and tactics based on feedback from our customers and developments in the forex market. You are able to transfer your passion, initiative and motivation to our team and our customers. What will you do: As soon as a client has been introduced to our platform by the Sales Executive team and has made transactions, you are the client’s point of contact; You ensure the growth of your portfolio by initiating and executing proactive cross-sell & upsell strategies; You build and maintain long-term relationships with clients; You have face to face meetings with your clients; You work closely with our Customer Success Management team to maximize your clients’ satisfaction; You optimize international payments, FX exposure and hedging strategies for clients; You analyze companies' currency risk management; You raise awareness and support companies on currency issues; You help clients to fully understand the features of our platform and to use them; You help your clients with their daily needs; You collect customer feedback and needs and share them within our organization; KPIs: Cross-sell, Upsell, Churn & NPS. What do you bring: Very good knowledge of the FX Prior experience in a customer-facing position; Customer-oriented; Good communication skills (spoken and written); Attention to detail; Excellent command of the English language; Team player; What do we offer: You will become part of one of the fastest-growing scale-ups of the moment. You form a team with motivated and pleasant colleagues with the common goal of becoming the pioneer in Europe. In addition, you get: A competitive salary A good bonus based on your development and results achieved 25 vacation days All the necessities to be able to perform your work as well as possible A Global Onboarding Session You are an important part of building a strong brand from an innovative and fast-growing scaleup with great ambitions. You will develop quickly, both on a professional and personal level and internationally and nationally. Who we are: iBanFirst is a fast-growing European fintech that is revolutionizing international payments for SMEs. Founded in 2016, our platform empowers Small & Medium Multinationals (SMMs) to regain control over their payment operations: currency conversion (FX), international transactions, and foreign exchange risk management across 140 countries — quickly, transparently, and securely. We make life easier for SMEs through an advanced technology platform (automation, APIs, AI…) combined with dedicated expertise , offering the best of both worlds: the agility of a SaaS solution and the reliability of a trusted partner. By simplifying complexity, iBanFirst helps thousands of bold companies seize global business opportunities with peace of mind — delivering simplicity, transparency, and security. Key figures 350+ employees across 13 offices in 10 European countries 30+ nationalities represented, average age: 32 10,000 corporate clients trust us €80M in revenue in 2025 , with a target of around €100M in 2026 Profitable for more than two years Ranked for 6 consecutive years in the Financial Times FT1000 , among the fastest-growing European companies An NPS of 87.5 — an exceptional score in our industry that reflects enthusiastic client feedback on the simplicity, speed, and quality of our service A strong c u lture built around 4 core values Team First : The complexity of our industry dema…