Future Opening: Priority Responder

Replies within 24 hours **Benefits:** - Bonus based on performance - Company parties - Competitive salary - Dental insurance - Free uniforms - Health insurance - Opportunity for advancement - Paid time off - Training & development **POSITION SUMMARY** The Priority Responder serves as the primary field representative for **SERVPRO of Baldwin, Putnam, & Jones / SERVPRO of Monroe, Madison, & Monticello** during the critical initial phase of property damage incidents. This is a high-stakes role that requires a blend of decisive crisis management, professional communication, and business development. The successful candidate will be responsible for arriving on-site at loss scenes, assessing property damage, and securing service authorizations. This position is the "front line" of our organization, requiring an individual who can maintain a calm, professional presence in high-stress environments while driving revenue through expert consultation. **CORE RESPONSIBILITIES** - **First Response Presence:** Arrive on-site for priority losses and establish a calm, professional SERVPRO presence - **Customer Guidance:** Walk property owners through the restoration process and next steps - **Service Authorization:** Secure signed agreements through clear, confident communication (no high-pressure sales) - **Stakeholder Coordination:** Work with homeowners, insurance adjusters, and internal teams to initiate services - **Loss Documentation:** Capture photos, notes, and key details using company technology - **Relationship Building:** Create positive first impressions that lead to long-term customer trust and referrals **SCHEDULE & AVAILABILITY** - Primarily standard business hours with flexibility - Occasional response to urgent or priority losses outside typical hours - Not a constant on-call role, but requires the ability to respond when needed **COMPENSATION & STRUCTURE** - Compensation: (base salary + commission) will be discussed following a successful first-round interview. - **Resources:** Access to a company vehicle for use during professional hours, along with a mobile communication suite (Laptop/iPad). **PROFESSIONAL REQUIREMENTS** - **Experience:** Minimum of 1-2 years in a professional environment involving sales, emergency services, or restoration management. Dbmx/xactimate experience is a plus. - **Communication:** Exceptional verbal and written communication skills; must be able to speak authoritatively and empathetically to individuals in distress. - Proven ability to operate independently and make high-level decisions under pressure without direct supervision. - A valid driver’s license and a clean motor vehicle record are mandatory. - **Education:** High School Diploma required; Bachelor’s degree in Business or a related field is preferred. **ABOUT SERVPRO of Baldwin, Putnam, & Jones / SERVPRO of Monroe, Madison, & Monticello** SERVPRO is a nationally recognized leader in restoration services. We pride ourselves on a culture of excellence, integrity, and rapid response. The Priority Responder is a critical component of our growth strategy and is held to the highest standard of professional conduct. **Hiring Standard:** *This position is intentionally selective. We are seeking a professional who can operate with extreme urgency, represent our brand at an executive level, and deliver measurable results in a competitive market.* ## Picture yourself here fulfilling your potential. At SERVPRO^®^, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^®^ career opportunities near you is easy! We look forward to hearing from you. *All employees of a SERVPRO® Franchise are h…