Future Opening Opportunity - PBX Telephone Operator

***\*\*\*Interviews starting in September with a projected October starting date\*\*\**** **Help Deliver the Kalahari Experience** At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality. But we’re more than a resort. As a family-owned company, our Promise is simple: **Lead with Love**. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued. Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa. **PBX Telephone Operator** Kalahari Resorts & Conventions is seeking a **PBX Telephone Operator.** In this role, you will be responsible for providing attentive, courteous, and efficient service to all guests over the telephone; during check-in and at check-out, while maximizing room revenue and occupancy. As part of our team, you’ll embody our Promise to **Lead with Love**—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll support associates by ensuring smooth communication flow and helping teams respond quickly to guest needs. **Pay Rate: $14-$16/hour** **Key Responsibilities** - Ensure all guest requests are distributed to the proper departments. - Approach all encounters with guests and associates in a friendly, service-oriented manner. - Obtain all necessary information when taking room, cabana, and bungalow reservations and follow the rate-quoting scenario. - Be aware of all rates, packages, and promotions at the resort. - Maintain proper operation of the PBX console and ensure that all standards are met, if applicable. **What We’re Looking For** - Previous customer service experience preferred. - Previous hospitality or related experience helpful. - Computer experience required. - Expectations to work evenings, weekends, and holidays **A Sampling of Our Benefits** Our team enjoys a comprehensive benefits package, including: - Career growth opportunities with promotion from within - 401(k) matching, paid time off, and holiday compensation - Health, dental, and vision coverage for full-time associates - Employee appreciation events, discounts, and perks at all resorts - Education assistance programs to help advance your career **Be Part of Something Extraordinary** At Kalahari, we believe the best leaders **Lead with Love**—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by *Forbes* as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by *USA TODAY* as the #1 Best Indoor Water Park. Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact. **|** Wisconsin Dells, WI **|** Sandusky, OH **|** Pocono Manor, PA **|** Round Rock, TX **|** Spotsylvania County, VA | **Kalahari Resorts & Conventions is an Equal Opportunity Employer.**