Future Opening: Mitigation Manager (Field Operations & Production)

**Benefits:** - Competitive salary - Free uniforms - Opportunity for advancement - Paid time off - Training & development **Mitigation Manager (Production & Field Operations)** We’re hiring a hands-on Mitigation Manager to own job flow, reporting, and crew direction—ensuring jobs move fast, are fully documented, and finish clean the first time. If you’ve led mitigation jobs in the field and are ready to take control of daily operations, this is that role. Location: Paul Davis Restoration of Downriver Detroit Reports To: Owner Type: Full-Time | Field-Based | On-Call Required This role is designed to grow into a full operations position as the company scales. **Primary Objective** Own the execution, flow, and completion of all mitigation jobs. This role is responsible for: - Getting crews moving quickly - Ensuring jobs are done correctly - Making sure documentation is complete and accurate - Eliminating delays, mistakes, and return trips You are not here to assist. You are here to ensure that every job is executed, documented, and finished professionally—without the owner needing to step in. **What This Role Actually Owns** You are responsible for making sure: - No one is sitting idle waiting for direction - No job is left incomplete or undocumented - No homeowner is inconvenienced by avoidable mistakes - No job requires unnecessary return trips If those things are happening, you own fixing them. **Key Performance Metrics (How You Will Be Measured)** This role is accountable for two primary outcomes: 1. Job Cycle Time - Jobs are started quickly and move efficiently - Delays are identified and addressed immediately - No unnecessary downtime, idle crews, or stalled jobs 2. Customer Satisfaction - Jobs are completed fully and correctly the first time - No avoidable return trips or missed steps - Clear communication and a smooth customer experience This role exists to reduce job cycle time and improve customer experience through strong execution, clear communication, and complete job closeout. **Core Responsibilities** **Daily Job Coordination & Dispatch** - Own daily scheduling and technician assignments - Ensure crews are dispatched quickly—no idle time at the warehouse - Set clear daily priorities across all active jobs - Monitor progress throughout the day and adjust as needed - Maintain urgency and accountability across the team **Job Execution & Production Oversight** - Oversee all mitigation jobs (water, fire, mold, storm) - Ensure proper execution of drying, demolition, containment, and safety practices - Step in when jobs fall behind or standards are not met - Support the team in the field when needed **Job Closeout & Documentation Enforcement** - Ensure all jobs are fully completed before being considered “done” - Enforce completion of: - MICA / job logs - Photos - Notes - Syncing and uploads - Review documentation for accuracy and completeness - Eliminate the need for leadership to chase updates or missing information If it’s not documented and synced, it’s not done. **Quality Control & Standards** - Ensure all work meets IICRC standards, insurance compliance, agreed upon scope, and company expectations - Verify equipment placement, drying progress, and job setup - Identify and correct mistakes immediately - Prevent callbacks and return trips through proper execution **Estimating Support (Mitigation)** - Build or assist with rough mitigation estimates for bids and time-sensitive jobs - Gather accurate field data (measurements, photos, notes) - Support and/or initiate estimate requests using Xactimate, FAST, or Docusketch workflows - Evaluate/review 3rd party estimates to ensure that scope of estimate matches field work - Escalate complex or unclear scopes before moving forward **Reconstruction Coordination** - Identify when mitigation is complete and reconstruction is required - Recognize early indicators that reconstruction involvement is needed - Initiate communication with the Reconstruction Project Manager - Ensure j…