Funeral Director/Embalmer

The Funeral Director/Embalmer manages all phases of the funeral arrangement, from setting up funeral services to final disposition. **Overview & Responsibilities:** - Ensures every client family is presented with all service and merchandise options -- Every Family, Every Option, Every Time - Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files - Acts to improve market share through participation in community events, groups, organizations, and other community relationships as assigned by your supervisor - Carries out other projects/duties as assigned (i.e., car washing, building/equipment repair, pre-need arrangement planning) - Oversees all Team Members participating in services, ensuring that each member of the team understands their role and is professionally representing the location - Communicates to appropriate Team Members areas of successful performance and performance needing improvement to meet business expectations - Works on-call/first call, in rotation as assigned (i.e., phone, face to face, at the hospital, hospice, residence) - Transfers decedents, embalms, dresses, cosmetizes, caskets, and prepares deceased on as-needed basis (per appropriate licensing) to the instructions obtained from the family - Meets with client families to listen, educate, and arrange personalized funeral services and ensures their experience with the business is of the highest quality - Completes tasks and details resulting from the arrangement conference - Ensures proper paperwork, including permits and certificates, are completed timely and following relevant laws and regulations - Conducts and attends funeral services regularly - Leads all post-service follow-ups as needed **Requirements & Qualifications:** - Current state licensure for funeral directing & embalming - Self-motivated and energetic - Strong oral and written communication skills - Caring, empathetic, and committed to providing best-in-class service to customers - Sensitivity and knowledge of different philosophical systems and religions - Knowledge of basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture - Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) - Valid state-issued driver's license with a clear driving record #HP2023