Full Time Staybridge Suites Front Desk Associate

**Front Desk Associate** **Front Desk & Guest Service Responsibilities** - Welcome guests with a professional and friendly demeanor - Check guests in and out efficiently while verifying reservations and payment methods - Assign rooms, issue room keys, and provide hotel information - Answer phone calls and respond to guest questions and requests promptly - Assist guests with reservations, directions, local recommendations, and concierge-style services - Maintain accurate guest records and process payments - Handle guest messages, packages, lost and found items, and special requests - Resolve guest concerns professionally and escalate issues when necessary - Support overall hotel operations and assist other departments as needed **Qualifications** - Strong communication and customer service skills - Ability to multitask and work independently in a fast-paced environment - Professional appearance and positive attitude - Basic computer and phone skills - High school diploma or equivalent preferred **Physical Requirements** - Ability to stand and/or walk for extended periods of time - Ability to lift up to 30 pounds unassisted - Ability to work in front desk environments - Exposure to cleaning chemicals and kitchen equipment **Additional Expectations** - Maintain professionalism and teamwork at all times - Demonstrate flexibility and willingness to assist wherever needed - Uphold hotel brand standards and commitment to guest satisfaction