Full-Time Inbound Sales Closer

Full-Time Inbound Sales Closer Remote | Central & South America TurFresh — The Market Leader in Artificial Turf Cleaning About TurFresh TurFresh is the original creator and market leader in artificial turf cleaning and maintenance services. We currently operate across multiple U.S. states and are expanding rapidly due to increasing demand and strong inbound lead volume. ### Our Culture: A Delightful Customer Journey, Start to Finish TurFresh was built on a simple belief: turf cleaning is a relationship, not a one-time transaction. From a homeowner's very first search or estimate request, through years of recurring maintenance visits, every interaction should feel effortless, honest, and genuinely cared for. We compete on trust and experience — not on being the cheapest option — and that promise has to hold up on every single call. - Customer-first, every time: we'd rather earn a homeowner's confidence and keep them for years than rush a close that doesn't serve them well. - Continuity by design: the rep who closes a customer's first job is often the same person who reconnects with them later for reactivation or a plan renewal — that continuity is intentional, not incidental. - Small team, real impact: TurFresh is intentionally lean. Every rep is close enough to the customer experience to notice when something isn't right — and empowered to fix it, not escalate it into a black hole. - Value over discounts: we sell reliability and quality, not markdowns. Reps represent a premium brand, which means holding the line on value while still making customers feel taken care of. - Follow-through is the product: a sale isn't complete until dispatch confirms the appointment — a delightful experience means the promise made on the call actually shows up at the customer's door. If you believe long-term trust beats short-term wins, you'll fit right in here. ### The Role We are hiring one dedicated, full-time inbound sales professional who can move quickly, communicate confidently, and consistently convert inbound leads into customers. This role is built for someone who thrives in a fast-paced environment, holds themselves to a high standard of performance and follow-through, and is looking for a long-term, full-time career — not project or freelance work. This full-time position is focused on: - Inbound lead conversion - Fast, high-converting closing — often on the first or second touch - Customer reactivation - Maintenance plan conversion - High-volume follow-up This is a 100% inbound role. Every lead you work has already reached out to us — you will not be asked to cold call or prospect. Our sales team works primarily with homeowners who are actively searching for solutions through: - Google Search - Paid Ads - Website Inquiries - Inbound Calls - Existing Customer Follow-Up Campaigns We currently support the Pacific time zone and are actively expanding coverage across Central and Eastern time zones, including increased weekend coverage. (These refer to the U.S. customer time zones you'll be serving, not your own location — this role is open to candidates based in Central and South America.) ### Responsibilities - Respond rapidly to inbound leads and estimate requests - Handle inbound calls and web inquiries professionally and efficiently - Re-engage past customers and unsold opportunities - Convert one-time customers into maintenance plans when appropriate - Maintain strong close rates and follow-up consistency - Build trust quickly with homeowners and close confidently on the first or second touch - Accurately track pipeline and communication inside the CRM - Maintain speed-to-lead and strong pipeline management ### Who Thrives in This Role - Proven inbound sales closer - Fluent, professional-level English communication skills, with the ability to communicate naturally and confidently with U.S.-based homeowners - Strong phone and communication skills - Terrific, authentic personality who can build trust quickly with clients - Comfortable…