Full Time Call Center Agent

**Full-Time Call Center Agent** Sound Telecom is seeking full-time Call Center Agents to provide the friendly, professional voice our clients depend on. This role is ideal for those who thrive under pressure as the day to day involves skillfully managing a high-volume of incoming calls. You'll be tasked with providing an exceptional experience for callers while maintaining service quality and meeting performance expectations. Since we deliver exceptional service 24/7, 365 days a year, this role requires availability to work a weekend day and holidays. To excel in this role, you should have a typing speed of 35WPM and proficient computer skills. We are seeking self-motivated, accountable individuals with a warm demeanor who remain composed when assisting upset callers. Success here requires strong attention to detail in writing and a consistent dedication to reliable attendance and schedule adherence. While previous customer service experience is not required, it is a bonus! **This is an in-office position.** **Pay:** Earn a premium rate of $21/hour by maintaining perfect attendance. This includes punctuality at the shift start, timely returns from breaks, and full shift completion. The base rate without perfect attendance is $18/hour. **Benefits:** - Employee Stock Ownership Plan - 401k with Matching Contributions - Full Medical, Dental, and Vision Insurance - Paid Vacation - Life Insurance Policy - Legal Assistance **Shifts:** - Full Time - 40 hours per week, 10 hour shifts - Must be available to work a weekend day (Sat or Sun each week) *APLV is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.*