(FT) Bilingual Success Coach, Atlantic City Works

Reports to Assistant Director, Grant Program Operations: The Success Coach role determines grant eligibility for prospective participants and administers pre-requisite testing to participants, while serving as the program's liaison for program participants and Atlantic Cape. - Provides coaching and support for participants' success - Works with participants to develop personalized training employment plans (IEP's) - Regularly communicates with participants and updates IEP throughout training - Uses technology to facilitate & record participant engagement and coaching - Works as the re-employment liaison between participants and employers to match open job opportunities to the participants' plan - Conducts and records post-employment follow up for 30, 60, 90 days - Assists in mitigating obstacles during training, job search and re-employment - Monitors workforce trends (demand occupations and employer needs within the grant servicing area) - Develop and maintain employer relationships - Other related duties as assigned. **Education** - Associate’s degree **Experience** - 3- 5 years minimum working experience in a mentoring or advising role **Competencies & Skills** - Must be fluent in a another language other than English (reading, writing, listening, and speaking) - Technology skills to include Microsoft Word, Excel, and PowerPoint; knowledge of CRM software (Salesforce) - Additional technology skills to include synchronous communications (examples: GoToMeeting, Skype, and Zoom) - Strong interpersonal and organizational skills - Ability to work independently and make sound decisions - Excellent customer service skills - Ability to communicate in written and oral form **Terms of Employment:** - This position requires flexible scheduling to include evenings and weekends and duties at any Atlantic Cape locations. - Must be available to travel within the grant service area - Ability to work day, evening or weekend hours as required