Front Office Supervisor

Position Overview: The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and forwarding along as needed. Key Responsibilities: • To be thoroughly acquainted with all check-in policies and procedures.• To be experienced with various guest scenarios.• To be familiar with all technical equipment related to the Front Desk.• To be familiar with all hotel facilities and offerings.• To understand the influence and importance of all departments on the Front Desk.• Responsible for the training of new associates.• Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.• Understand and be able to perform rooms control duties.• Broad knowledge of Epitome, Synergy and Vingcard systems.• Familiar with all reservation special packages.• Understand all radio codes and emergency procedures.• Complete other duties as assigned by management. Qualifications:• Previous cash handling experience preferred.• Must have prior hotel front office experience in a luxury hotel.• Ability to stand for prolonged periods of time is required.• May require working overnight shift, working weekends and potentially holidays.• Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office) strongly desired.• Attain a high propensity for customer service.