Front Office Supervisor (Full Time)

## Company Description Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive. Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor. Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i. **What is in it for you:** \*benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘Ohana - Premium preferred provider medical/drug/vision benefits at competitive prices\* - We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage is available for your ‘ohana!\* - We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program. - Don’t just live in the moment – own your moment with 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately\* - We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls. - We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)\* - Complimentary meals in our employee dining facility ## Job Description **What you will be doing:** - Deliver warm, personalized, and anticipatory service throughout every guest interaction. - Resolve guest concerns promptly, professionally, and with genuine care, ensuring memorable service recovery. - Recognize guest preferences and special occasions to create meaningful, personalized experiences. - Maintain a visible presence in the lobby, engaging with guests and supporting the team during peak periods. - Supervise and coach Front Office colleagues to consistently deliver luxury service standards. - Conduct daily shift briefings, communicate operational updates, and reinforce departmental priorities. - Monitor room inventory, VIP arrivals, group movements, and special requests in partnership with Housekeeping and Reservations. - Partner closely with Housekeeping, Concierge, Guest Services, Reservations, Engineering, and Food & Beverage to ensure a seamless guest journey. - Support hotel initiatives, colleague engagement activities, and continuous service improvement efforts. - Ensure compliance with brand standards, policies, and operating procedures. - Serve as the primary point of contact for our in-house group guests. - Supervise daily operations of the Front Desk while providing cross-coverage for Front Office Manager shifts to ensure seamless operations, exceptional guest experiences, and effective team support - Support onboarding and training of new colleagues. - Assist in achieving departmental goals related to guest satisfaction, enrollment programs, and upsell revenue. ## Qualifications **Your experience and skills include:** - Minimum 2 years of Front Office experience in a luxury hotel or resort preferred. - Previous leadership or supervisory experience preferred. - Strong knowledge of Front Office sy…