Front Office Reception Agent

To increase guest satisfaction, the Reception Agent must provide efficient, prompt, and courteous service. Greet and assist arriving, departing, and in-house guests, in accordance with The Umstead's guidelines. Responsibilities for this position include: - Must be able to register, process, and greet customers promptly; - Checks the daily arrival list and blocks any special requests - Responds to guest requests for information about the hotel and its surroundings; - Arranges for special services requested by the guest; - Stays current with developments in the hotel by reviewing the communication tools - Arranges fulfillment of guest services by working with Bell staff, Housekeeping, Reservations and Room Service; - Follows-up and verifies arrivals by updating registration cards in regards to spelling of guests name, address and method of payment; - Resolves any guest related problems graciously and expeditiously, while simultaneously protecting the interests of both the guests and the hotel - Is aware, at all times, of current room status and room availability; - Is fully aware of The Umstead Hotel and Spas service concepts; - Is fully aware of, and knows how to handle, all current and future hotel promotions; - Minimizes loss of revenue by adhering to all established credit procedures & monitors customer accounts to insure adherence to hotel credit limits - Adheres to hotel policies regarding the use of cash banks - Ensures that guest mail and messages are delivered promptly; - Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotels guests; - High School diploma or equivalent required. - Bachelor's Degree preferably in hospitality or hotel management preferred - Experience working at luxury property or hotel preferred - Must be able to operate switchboard, fax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment. - Communicates effectively with colleagues, guests, and supervisors. - Ability to work as a team as well as individually. Benefits: - 401(k) - 401(k) matching - Dental insurance - Employee assistance program - Employee discount - Flexible spending account - Health insurance - Life insurance - Paid time off - Referral program - Tuition reimbursement - Vision insurance