Front Office Manager

**Front Office Manager – Full-Time** ***Spine Medicine and Surgery of Long Island*** **Locations:** Must be willing to cover multiple locations, including Garden City, Ronkonkoma, and Huntington Spine Medicine and Surgery of Long Island is a premier, minimally invasive spinal surgery practice providing world-class, cutting-edge spinal care to the Tri-State area. As we continue to grow throughout Nassau and Suffolk Counties, we are seeking a highly organized, proactive, and experienced Front Desk / Front Office Manager to lead and oversee our medical reception team across multiple locations. ### **Position Overview:** The Front Desk / Front Office Manager is responsible for supervising and supporting the daily operations of the front desk across all locations. This role ensures a seamless patient experience, maintains high standards of customer service, and drives efficiency, accuracy, and accountability within the reception team. The ideal candidate is a strong leader who thrives in a fast-paced healthcare environment and can effectively manage staff, workflows, and patient interactions. ### **Key Responsibilities:** - Oversee daily front desk operations across multiple locations, ensuring consistency and efficiency - Supervise, train, and support Medical Receptionists; provide ongoing coaching and performance feedback - Create and manage staff schedules to ensure adequate coverage across all offices - Ensure a high standard of patient experience from check-in to check-out - Monitor and improve front desk workflows, patient intake processes, and overall efficiency - Serve as the primary point of escalation for patient concerns or front desk issues - Ensure accuracy of patient registration, insurance verification, and EHR data entry - Collaborate with billing, clinical, and administrative teams to resolve issues and improve operations - Audit front desk processes, including co-pay collection, documentation, and compliance with policies - Assist with onboarding and training of new front desk staff - Maintain a professional, positive, and team-oriented work environment ### **Qualifications:** - High School Diploma or GED required; Associate’s or Bachelor’s degree preferred - 4+ years of experience in a medical front desk or healthcare administrative role - Prior supervisory or leadership experience strongly preferred - Strong knowledge of medical office workflows, insurance verification, and patient intake processes - Excellent communication, leadership, and interpersonal skills - Highly organized with strong attention to detail and problem-solving abilities - Ability to multitask and manage competing priorities in a fast-paced environment - Proficiency in EHR systems and Microsoft Office/Google Suite - Bilingual skills preferred depending on location ### **Job Details:** - Hours: 9:00 AM – 5:00 PM (Full-Time) - Travel: Required between multiple office locations - Remote Work: Not available - Benefits: Eligibility after a waiting period may apply ### **Our Workplace Culture:** - **Detail-Oriented:** Focused on quality and precision - **Outcome-Driven:** High-performance and results-focused - **People-Centered:** Supportive and fairness-driven - **Team-Oriented:** Collaborative and cooperative environment