Front Office Coordinator

Utah Physical Therapy in Farr West, UT is seeking a highly organized, customer-focused **Front Office Coordinator** to lead our front office operations and create an exceptional patient experience. This is an excellent opportunity for someone who thrives in a fast-paced healthcare environment, and is passionate about providing outstanding service while supporting a collaborative clinical team. You will serve as a **front office leader**, overseeing daily operations, managing insurance authorizations, coordinating scheduling, and ensuring the clinic runs efficiently every day. - **Pay: $20.00–$22.00 per hour,** depending on experience and qualifications. - **Schedule:** Full-time, 40 hours per week - Schedule will vary within clinic hours and **includes some full-day shifts** based on clinic needs. - No weekends. **Responsibilities** - Support the Clinic Director with daily operations and clinic initiatives. - Foster a positive, collaborative, and professional work environment. - Ensure staff complete required trainings and follow company policies. - Coordinate agenda items and participate in leadership and staff meetings. - Manage employee timekeeping and review paid/unpaid time-off requests. **Patient Experience** - Greet patients and visitors with professionalism and exceptional customer service. - Serve as a patient advocate by addressing questions and concerns promptly. - Maintain HIPAA compliance and patient confidentiality. - Ensure patients are scheduled appropriately for optimal clinic flow. - Monitor patient schedules, follow up on missed appointments, and ensure future visits are scheduled through anticipated discharge. **Insurance & Administrative Responsibilities** - Coordinate insurance verifications and authorizations with patients, providers, billing staff, and insurance carriers. - Monitor authorization status to ensure visits remain eligible for reimbursement. - Maintain accurate patient accounts and documentation within the electronic medical record (EMR). - Respond to emails, phone messages, faxes, and patient inquiries in a timely manner. **Financial & Office Operations** - Process patient payments and provide receipts. - Balance and reconcile daily batches and complete bank deposits. - Monitor petty cash and report discrepancies. - Process employee and clinic expense reports. - Maintain office supplies and support overall clinic organization. - Ensure the clinic opens and closes properly each day. **Reporting & Compliance** - Prepare and submit operational reports. - Ensure physician profiles and clinic schedules remain current in the EMR. - Promote compliance with HIPAA, PCI, and company policies. **Qualifications** - Minimum of **2 years of relevant experience.** - Strong customer service and communication skills. - Excellent organizational, time management, and problem-solving abilities. - Experience with insurance verification, authorizations, scheduling, and patient accounts preferred. - Proficiency with Microsoft Office (Word, Excel, Outlook, and PowerPoint). - Ability to multitask in a fast-paced environment while maintaining accuracy and professionalism. - Current CPR for Healthcare Professionals certification or ability to obtain. - Commitment to maintaining patient confidentiality and HIPAA compliance. **Physical Requirements** - Primarily office-based work with prolonged sitting and computer use. - Frequent keyboarding, phone communication, and repetitive hand movements. - Ability to occasionally lift or move up to 15 pounds. **Why Join Utah Physical Therapy?** At Utah Physical Therapy, we are committed to providing exceptional patient care while fostering a supportive and collaborative work environment. We value teamwork, professionalism, and opportunities for growth. **Apply today to join our Farr West team!**