Front Office Coordinator / Medical Receptionist

**IRG PHYSICAL & HAND THERAPY IS GROWING AND LOOKING FOR A FRONT OFFICE COORDINATOR TO ADD TO OUR TEAM. OFFERING WORK/LIFE FLEXIBILITY, A FUN AND REWARDING CULTURE & PROFESSIONAL GROWTH OPPORTUNITES!** **YOUR BEST SELF.** This is our company motto, and we model our company culture around helping our employees and patients achieve their best selves. Do you want a career that is not solely customer service driven - but involves sales, marketing, business development and community involvement? Do you want to experience the difference of being a part of a company that feels like family - all while offering the best in Physical and Hand Therapy to your community? ***If so, we want to talk to you.*** Be a part of our team of like-minded individuals who are passionate about inspiring the community with connectivity, patient-centered care, and a dynamic, upbeat work culture. **THE POSITION:** Our Front Office Coordinators (FOCs) are one of the most integral positions in our company and are not only responsible for day to day medical receptionist duties - but play a crucial role in establishing and maintaining relationships and driving the patient experience. Our FOCs are responsible for optimizing patient appointment schedules, managing all incoming phone calls, processing and converting new referrals, collecting time of service payments and obtaining insurance authorizations. As an intentionally transparent company, our FOCs gain business skills by learning about KPIs and benchmarks that not only drive clinic success but also patient outcomes. With 35+ locations we connect our front office team globally and regionally for development and collaboration opportunities. **WHO YOU ARE:** - You love people and thrive on establishing meaningful connections - You enjoy working in a fast paced and FUN environment - You enjoy the challenge of having something new come your way each and every day - You are self-motivated, a go-getter, and a self starter - You have a positive attitude and a professional appearance - You exhibit the ability to multitask without being overwhelmed - You are capable of building strong rapport with clients from a variety of backgrounds through strong communication and empathy - You are confident in your proficiency with technology and computer systems (EMR, Microsoft Office Suite, etc) **WHAT WE PROMISE TO OFFER YOU:** IRG Physical & Hand Therapy is the premier providers of outpatient Physical & Hand Therapy in the Northwest. We are deeply embedded into our communities and strive to make a positive impact where we live, work, and play. SSPHT is a company that provides a fun, dynamic, and supportive environment for patients and employees. - **A local experience** – we are a PT owned and operated company based in WA state. *- no big national corporation in charge of the decisions that impact your patient care. Our administration, billing, and outreach teams are all local and deeply embedded in the therapy community. Our admin is here to support our therapy staff with community connections, referral relations and help you create your ideal patient case load while you focus on what matters, your patients.* - **A 1:1 patient care model** *– we place patient care and the patient experience at the forefront of our business model. We encourage the human connection and know the best experience for our patients is the maximization of time with our skilled therapists.* - **Student loan assistance** – *we provide a monthly student loan assistance program to all of our employees to help you pay off those pesky student loans, faster.* - **Career advancement opportunities** - *Leadership opportunities based on skill and performance, not just on seniority - IRG Leadership Institute courses designed to develop the business skills to help you succeed and thrive throughout your career.* - **Human connection and community involvement is just as important to us as patient care** - *we are deeply embedded in our communities and encourage…