Front Office Coordinator Float

## Position Overview **About Us:** At Athletico, we believe in the power of support – because a little help can lead to extraordinary achievements. Physical therapy isn’t just about recovery; it’s about transformation. Our team thrives on providing life-changing care for our patients, and we know that achieving this begins with taking care of our own. Our mission is simple yet powerful: **Extraordinary people improving lives.** **Position Summary:** The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance processes, delivering a seamless and exceptional front-office experience while maintaining compliance, safeguarding data integrity, and supporting revenue cycle performance. This role reports directly to the Clinic Manager and collaborates closely with clinical teams, while receiving functional and technical support from the Patient Experience Specialist (PES). This position will provide front office support for multiple clinics locally. **Iowa City clincs, Bettendorf IA, Mount Pleasant IA, North Liberty IA, West Davenport IA, Moline IL, Rock Island IL, and Silvis IL.** **Benefits offered with this full-time position:** - Medical & Rx, Dental and Vision **(eligibility begins day one of employment)** - HSA, Healthcare FSA, Dependent Care FSA - Progyny Fertility Benefit - Critical Illness, Accident, & Hospital Indemnity Insurance - Company Paid Basic Life / AD&D - Supplemental Life Insurance (Employee, Spouse, Child) - Company Paid Short-Term & Long-Term Disability - Long-Term Disability Buy-Up Option - Company Paid Maternity & Parental Leave - Adoption & Surrogacy Expense Reimbursement - KinderCare Discount - Legal & Credit Monitoring - 15 days PTO (accruing starts immediately upon hire) - 6 Major Holidays off plus 2 floating holidays yearly - Additional compensation opportunities on top of base pay - Bereavement Time Off & Resources - Commuter: Pre-Tax Transit & Parking - Retirement 401(k) (for 21+) w/ Per-Pay Company Match - SoFi Financial Wellness Tools & Loan Resources - HUSK Fitness Resources & Gym Discounts - Home, Auto, and Pet Insurance - Employee Assistance Program (EAP) - Employee Discount Program - Learn more by checking out our 2026 Athletico's Benefits Summary. **Essential Duties and Responsibilities:** *The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization.* - Deliver an exceptional front-office experience by greeting patients warmly, resolving issues promptly, and ensuring positive interactions at every touchpoint. - Accurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements, to maintain data integrity and compliance. - Educate patients on financial responsibilities, payment options, and digital tools (e.g., patient portal) to improve transparency and engagement. - Collect time-of-service payments and meet established collection targets to support revenue cycle performance. - Manage clinic scheduling workflows to optimize provider availability and patient access, ensuring alignment with organizational standards. - Monitor and achieve key performance indicators (KPIs) for registration accuracy, insurance verification turnaround, and patient satisfaction. - Collaborate with Patient Experience Specialists (PES), Billing, and Clinical Operations teams to resolve complex insurance or scheduling issues and escalate as needed. - Utilize EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement initiatives. - Coordinate communication of patient progress notes and plans of care to referral sources in a timely and accurate manner. - Support clinic engagement by organizing patient milestone celebrations and community-building activities in partnership with the clinical…