Front Office Assistant - Family Practice / Brandon

## Position Summary **Florida Medical Clinic Orlando Health** **Job Title:** Front Office Assistant **Schedule Hours:** Monday - Friday 8:00am - 5:00pm **Department: Family Pratice** **Location:** Brandon, FL **Position Summary:** The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor. **Why is Florida Medical Clinic Orlando Health your best place to work?** ✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs. ✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs. ✅ Financial & Retirement – Up to 5% employer match on retirement contributions. ✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options. ✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance. ## Responsibilities **Essential Functions** - Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required. - Obtains accurate and complete patient demographic and insurance information. - Processes all requests for medical records according to Orlando Health and department specific policies and procedures. - Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements. - Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately. - Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience. - Interacts with patients and families in a professional manner. - Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. - Maintains compliance with all Orlando Health policies and procedures. **Other Related Functions** - Participates in Quality Assurance/Quality Indicator activities as assigned. - Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. - Practices the efficient use of supplies. - Assists billing service as requested. ## Qualifications **Education/Training** - High School graduate or equivalent. **Licensure/Certification** - None. **Experience** - Six (6) months experience in a clerical office, or general business, and/or customer service setting