Front End Manager on Duty - Part Time

**Job Summary:** Front End Managers on Duty (MOD) support store operations with a high degree of proficiency including but not limited to supervising, training and coaching of Front End staff. MODs provide prompt, friendly and courteous service while assisting customers in-person or through electronic communication. They ensure the integrity, cleanliness and safety of WFC premises while coordinating staffing and operations as required. **Duties and Responsibilities** **Essential Job Specific Duties and Responsibilities:** - Support all aspects of Front End operations including, but not limited to, providing supervision, training, coaching and support to designated employees on checkout practices, customer service and/or ownership transactions, till security and POS troubleshooting. - Communicate and document unresolved issues and/or concerns to department management. - Ensure store safety and security at all times, following protocol for shoplifters and/or disorderly customers. - Be the point of contact for dealing with weather extremes, medical emergencies, accidents, injuries and illnesses; document all instances in accordance with established procedures. - Ensure compliance with store opening and closing procedures. - Assist as feasible with stocking and merchandising products and promptly communicate sign and/or pricing errors to appropriate management. - Observe and direct all WFC employees with regards to compliance with employment, safety and store policies and communicate issues to appropriate management. - Ensure department accountability for maintaining performance standards, provide daily supervision and leadership to designated employees and follow through promptly on documentation and coaching in compliance with WFC policies and practices. - Promote ownership and owner benefits consistently and positively. - Achieve WFC customer service standards for internal and external customers. - Contribute to an inclusive, respectful, and welcoming environment to support WFC's ENDS. **Essential Organization Specific Duties and Responsibilities:** - Abide by all WFC policies and procedures. - Engage in creating and maintaining a positive, ethical, and productive workplace that contributes to achieving progress on WFC’s ENDS. - Follow and ensure compliance with all safety practices and policies. - Maintain compliance with all regulatory guidance including but not limited to Minnesota Department of Agriculture and National Organic Standards. - Uphold all personnel and operational policies, giving correction to staff and feedback to management as needed. **Additional Duties and Responsibilities:** - Achieve daily operational goals as directed by your supervisor. - Maintain cleanliness of department areas and equipment and communicate and document any equipment maintenance and/or safety concerns to department management. - Report any problems with systems, tools and/or products to department supervisors. - Perform other tasks as assigned by department management. - Assist customers in finding product and/or information, promptly and courteously answer and accurately route phone calls, messages and customer requests in compliance with established practices. - As directed, move into backstock, rotate, stage, stock and/or merchandise products in accordance with shift criteria. - Promote ownership and owner benefits consistently and positively. **Knowledge, Skills, Abilities** **Preferred Knowledge, Skills, and Abilities:** - Experience in retail, grocery, natural foods and/or cooperative business - Available to work evenings, weekends, holidays - Supervisory experience - Customer service experience **Essential Knowledge, Skills, and Abilities:** - 18 years of age or older - Basic computer literacy including familiarity with using a web browser and email - Ability to operate effectively within established systems and procedures - Outstanding customer service skills - Attention to detail and good organizational skills - Ability to ha…