Front Desk Team Member

**Front Desk Team Member** The Osthoff Resort is seeking a friendly, professional, and guest-focused individual to join our team as a Front Desk Team Member. This individual is responsible for providing AAA Four-Diamond guest service. Responsibilities include checking guests in and out, making resort reservations, cash handling, and answering phones. **Job Purpose** To exceed guest expectations and maximize revenues through proper telephone, reservations, check-in, check-out and concierge responsibilities. Ensure guest satisfaction by providing excellent customer service in a prompt and courteous manner. **Duties and Responsibilities** The Front Desk Team Member will attend to guest needs whether on the phone or in person as well as greeting and welcoming guests as they pass through the lobby. - Provide prompt, friendly and courteous service in all aspects of the job. - Be on “stage” when at the front desk or visible to our guests and act accordingly. - Respond to guest inquiries, concerns or complaints in a courteous, timely and efficient manner. - Remain calm and professional in stressful situations. - Review and have a complete understanding of special packages, activities, and events. - Have knowledge of special activities in the surrounding area. - Will be trained on “telephone” responsibilities. - Will be trained on “reservation” responsibilities. - Will be trained on “check-in and check-out” responsibilities. - Will be trained on “concierge” responsibilities. - Attend mandatory front office meetings as scheduled. - Responsible for taking deposits for advance reservations to the standards set. - Responsible for completing daily checklist to the standards set. - Responsible for cash handling procedures. - Responsible for recording adjustments to the standards set. - Responsible for keeping work areas, including front desk, telephone, back office, and concierge areas neat and clean. - Communicate any procedural changes that would help facilitate hotel operations. - All other duties as assigned. **Qualifications** - Education: High School Diploma - Strong customer/guest service skills - High degree of professionalism - Hospitality experience preferred - Previous Front Desk Service experience is ideal, but not required - Basic computer skills - Must possess a positive attitude as a contributor to a diverse work environment - Holiday and weekend availability - Ability to learn quickly and accurately - Ability to stand, walk, and sit for a period of up to eight hours in addition to occasionally lifting up to 50 pounds **Why Work at the Osthoff Resort?** At The Osthoff Resort & Spa, we believe exceptional guest experiences start with an exceptional team. We foster a supportive, welcoming culture where employees are valued, encouraged, and empowered to grow. Team members enjoy competitive pay and a comprehensive benefits package, including paid time off, medical, dental, and vision insurance, a 401(k) with company match, resort-wide discounts, and more. Flexible scheduling and opportunities for advancement make it easy to build a rewarding career while maintaining balance. Here at The Osthoff, you're more than an employee—you’re part of a team that takes pride in creating memorable experiences for our guests. *The Osthoff Resort is an Equal Employment Opportunity Employer.* **About Us** Located in the charming lakeside village of Elkhart Lake, The Osthoff Resort & Spa offers an elevated and inviting atmosphere with world-class accommodation, exceptional dining, and a range of leisure activities. With a focus on personalized service and creating lasting memories, the resort is a cherished destination for those seeking relaxation, adventure, and a true Wisconsin getaway. Surrounded by natural beauty, rich history, and a vibrant sense of community, our team enjoys a setting that feels both inspiring and welcoming year-round. Whether you're seeking professional growth, meaningful connections, or a better quality of life, The Osthof…