Front Desk Supervisor

## Overview ***There’s So Much Fun in Store!*** Opened in December 2022, adjacent to the Hampton Roads Convention Center and Hampton Coliseum, this state-of-the-art facility is the largest of its kind in Virginia. Purpose-built for competitive aquatics, the Aquaplex was designed to host Mid-Atlantic and national competitive swimming and diving events, artistic swimming, water polo, and more. Spectator seating for 1,500 overlook the eight-lane, 50-meter pool with two moveable bulkheads. Seating for 760 athletes occupies the wide, spacious pool decks for the smoothest of swim and dive event execution. Swimmer warm-up and warm-down is a breeze in the eight-lane, 25-yard programming pool, and nearby multi-purpose rooms provide space for event staging and hospitable functionality. A culinary center with two purchase points ensures spectators never miss an exciting moment. Apply online at [https://secure4.saashr.com/ta/6161610.careers?ApplyToJob=553951232](https://secure4.saashr.com/ta/6161610.careers?ApplyToJob=553951232) EOE - Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Eastern Sports Management/Hampton Virginia Aquaplex is a drug free workplace. Pre-employment background check required. Pre-employment job assessment may be required. Due to the volume of applicants, please do not call to check on your status. ## Description The Hampton Virginia Aquaplex is currently accepting applications for Front Desk Supervisor. The Front Desk Supervisor is the leader of the Front Desk Staff. The Front Desk Staff is the first point of contact for guests and is expected to provide excellent guest service. The Front Desk Supervisor needs to be prepared to answer more complex guest questions regarding services and/or activities available at the property. The Front Desk Supervisor will also coordinate tours of the property. ESSENTIAL DUTIES AND RESPONSIBILITIES - Greet guests and provide information about services and activities at the property - Provide courteous and friendly service to all guests - Resolve guest complaints with or without the assistance of management personnel - Complete registration process for services/activities offered at the property - Process payments in accordance with property standard procedures - Maintain a cash drawer in accordance with property standard procedures - Complete shift reports in accordance with property standard procedures - Complete and file applicable waivers for participation in activities - Operate and teach others the use of front desk technology (e.g. multi-line phone systems, barcode scanners, webcams, windows-based workstations, etc.) - Schedule front desk staff to ensure adequate coverage based on forecasted guest levels - Train newly hired front desk staff - Conduct periodic training on new procedures and policies - Perform other duties and responsibilities as needed, required, or assigned by supervisory personnel (first line supervisor, department head, Manager on Duty, etc.) and/or the General Manager ## Requirements - Maintain strict confidentiality regarding guest information - Display strong verbal communication skills - Display professionalism in appearance and interaction with guests - Detail oriented and possess outstanding organizational skills - Ability to remain calm and focused in a high-volume, fast-paced environment - Ability to work in difficult and stressful environments - Ability to prioritize and perform multiple tasks simultaneously - Ability to remain calm and professional in emergency situations - Availability to work evenings, weekends, and holidays if necessary QUALIFICATIONS Education and/or Experience: Six (6) months front desk experience is required. Prior supervisory experience is preferred. Language Skills: Ability to communicate services and activities offered in English. Other language skills are desirable. Mathematical Skills: Calculate job-related numerical problems with or without technology (computer programs, calculators, etc.) Compute…