Front Desk Supervisor - Soho House Austin

**The Role…** The **Front Desk Supervisor** is responsible for supporting and providing direction and leadership to the hotel Front Desk operations team for Soho Warehouse. A successful **Front Desk Supervisor** will be a proactive and resourceful team player who is knowledge about our House and the Nashville community. **Responsibilities** - Develop relationships with guests, group contacts, members and other guests in order to provide personalized Soho House service. - Over see scheduled shift and insuring all tasks are delegated and completed. - Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. - Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience. - Assist in the training, development, coaching, and mentoring for the department - Communicate within department as well as other departments on crucial matters - Assure the proper handling of VIPs. Protect their privacy and confidentiality. - To ensure the company culture is visible in all aspects of the business. - Take action in all matters related to the safety, security, satisfaction and well-being of employees, hotel guests and property. Responds swiftly and effectively in any hotel emergency of safety situations - Comply with all hotel policies, standards and local laws - Greet guests and checking them into and out of the Hotel. - Be fully knowledgeable of room types, room descriptions, rates and availability. - General phone etiquette. - Present any messages or packages. - Offer bell attendant assistance and luggage storage facilities, offering to have the guest’s car brought to the door. - Offer assistance in arranging transportation. - Perform all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc. - Regular and reliable attendance. **Required Skills/Qualifications:** - At least 1 year of Front Desk experience in a similar industry. - Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities. - Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera - Problem solving skills and bring conflict resolution to any anticipated or current matter - Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment - Strong communication skills and ability to understand and follow written and verbal instructions - Flexible schedule and ability to work nights, weekends and holiday’s (as needed) **Physical Requirements:** - Must be able to seize, grasp, turn and hold objects with hands - Must be able to work on your feet for at least 8 hours - Fast paced movements are required to go from one part of the club to others - Must be able to move, pull, carry or lift at least 20 pounds - Occasionally kneel, bend, crouch and climb as required **Why work with us...** Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. - **Health Care + 401K:** Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match - **Paid Time Off:** Full- Time Employees have sick day's + vacation days - **Career Development:** Soho House can progress your career domestically or internationally as well as managerially or technically - **Soho Impact:** Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability - **Learning & Development:** An extensive range of internally and externally run courses are available for all…