Front Desk Supervisor

## Front Desk Supervisor – Downtown Houston Hotel **Job Title:** Front Desk Supervisor **Location:** Houston – Downtown Hotel **Department:** Front Office **Reports To:** Operations Manager ### Position Summary The Front Desk Supervisor oversees daily front office operations to ensure exceptional guest service, efficient check-in/check-out procedures, and smooth communication between departments. This role leads front desk staff, resolves guest concerns, and helps maintain the hotel's service standards in a fast-paced downtown hospitality environment. ### Key Responsibilities - Supervise front desk agents and guest service staff during assigned shifts - Ensure efficient and professional guest check-in and check-out processes - Handle guest inquiries, complaints, and special requests promptly and professionally - Assist with scheduling, training, coaching, and performance monitoring of front desk employees - Monitor room availability, reservations, and daily occupancy reports - Coordinate with housekeeping, maintenance, valet, and security teams to support guest satisfaction - Process payments, verify billing accuracy, and balance cash drawers when required - Ensure compliance with hotel policies, safety standards, and brand procedures - Maintain knowledge of local attractions, restaurants, and transportation options in downtown Houston - Prepare shift reports and communicate operational updates to management ### Qualifications - High school diploma or equivalent required; hospitality degree preferred - 2+ years of hotel front desk or hospitality experience - Previous supervisory or leadership experience preferred - Strong customer service and conflict-resolution skills - Experience with hotel property management systems (PMS) such as Opera or similar software - Excellent communication and organizational abilities - Ability to work flexible schedules, including nights, weekends, and holidays - Professional appearance and demeanor ### Preferred Skills - Bilingual skills (English/Spanish) are a plus - Strong multitasking abilities in a high-volume environment - Knowledge of downtown Houston attractions and business district preferred - Ability to remain calm and professional under pressure ### Physical Requirements - Ability to stand for extended periods - Occasional lifting up to 25 pounds - Frequent use of computers, phones, and office equipment ### Benefits - Competitive pay - Health, dental, and vision insurance - Paid time off - Employee hotel discounts - Career advancement opportunities - 401(k) or retirement plan options