Front Desk Supervisor

The Front Desk Supervisor is responsible for providing exceptional service to guests during their stay. The primary focus is on welcoming guests, ensuring smooth check-ins and check-outs, and addressing guest inquiries and issues in a friendly, efficient manner. **Essential functions:** *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* - Greet and welcome guests upon arrival, ensuring a warm and positive first impression. Register guests into the hotel’s system, verifying reservation details, address, and payment information. - Promote and enroll guests in the hotel’s loyalty program, providing recognition and benefits to members. - Process payments during check-in and check-out, manage a house bank, and accurately report daily receipts. - Assist guests with service requests, such as issuing keys, handling safety deposit boxes, and posting miscellaneous charges. - Respond promptly and effectively to guest complaints, providing solutions and escalating as necessary. - Answer telephone calls courteously, providing accurate information and service. Handle reservations with efficiency and accuracy. - Assist with hotel shuttle or transportation services, ensuring timely and courteous service. - Assist guests with luggage upon arrival and departure. - Be knowledgeable about the local area, hotel services, and amenities, providing helpful information to guests. - Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes. - Be aware of and prepare for incoming VIP guests. - Follow all company Standard Operating Procedures and perform additional tasks as directed by the General Manager. - Exhibit a positive and cooperative attitude as part of the team. - Communicate effectively with coworkers and contribute to a supportive work environment. - Handle and account for keys properly. - Understand and adhere to emergency procedures and security policies. - Ensure the confidentiality and protection of guest room numbers. - Promote hotel amenities and upgrades to guests to enhance their experience and increase revenue. - Must maintain a neat, clean, and well-groomed appearance in accordance with company standards - Oversee the shift and all employees during the shift - Any other job duties assigned by AGM, Sales Team and or GM **Qualifications:** Education: High School diploma or equivalent. Experience: Must have at least 1 year of prior to hotel experience to be considered - Strong verbal and written communication skills. - Basic computer skills. - Knowledge of the hotel, its services, and the surrounding area. - Ability to stand for extended periods, up to 8 hours. - Ability to lift up to 15 lbs on occasion. - Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs.