Front Desk Supervisor | Homestead Courtyard by Marriott

- Be available to work a flexible schedule, including weekends, holidays, and varied shifts. - Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. - Handle guest complaints ensuring guest satisfaction. - Assist staff with their job functions to ensure optimum service to guests. - Monitor and maintain cleanliness, sanitation, and organization of assigned areas. - Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures. - Other duties as assigned. **Responsibilities** Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. **Qualifications** - Minimum one year experience in a similar position. Prior supervisory experience a plus. - Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. - High school graduate or equivalent, some college preferred. - Bilingual English/Spanish a plus. - Knowledge of local activities and attractions appropriate for clientele. ### About the Team Shaner Hotels has an amazing opportunity at our 100 room – Courtyard by Marriott Miami Homestead. We offer world-class accommodations and close proximity to restaurants, vibrant beaches and breathtaking natural beauty of the Everglades, Biscayne National Park, and the Florida Keys. ### About the Company **Shaner Hotel Group** Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!