Front Desk Supervisor

**Summary of Job:** Supervise day to day operations and work activities of Front Office Agents at the Great Escape Lodge to ensure the highest degree of professionalism, customer service, and guest satisfaction. **Key Duties and Responsibilities:** - To ensure high level of positive guest comments - Promote/sell in-house venues of hotel and waterpark - Resolve guest concerns quickly, professionally, and effectively - Continuous training of staff in Guest Service - To increase revenues by controlling labor and other costs - Investigate and resolve guest concerns in a courteous and professional manner - To ensure maintenance and cleanliness of Front Office - Multi task between reservations and the front desk responsibilities when reservations Supervisor in not available - All other job duties as assigned by management. **SKILLS AND QUALIFICATIONS:** - High School diploma or equivalent. - Bachelor's Degree in Hospitality preferred - Up to 6 months experience in Front Office or related field preferred - Must be able to speak, understand, read and write English - Exceptional work ethic and attention to detail - Computer literacy, plus knowledge of Microsoft Office and Opera products is desired - Must be able to be on feet for a period of up to four (4) hours in length - Possess ability to effectively promote and market all hotel and waterpark services - Possess leadership and ability to communicate in a professional manner - Possess ability to motivate, develop, and direct staff as they work - Must be able to work weekends, holidays, and other shifts as necessary Pay Rate: $20-$21/hr ### Benefits 401K, PTO, Holiday Pay, Medical, Dental, Vision, Life Insurance + more