Front Desk Sales - Health and Wellness

## Overview We are looking for positive, upbeat, energetic individuals to learn and grow with our team. Our customers will be your #1 priority—and your earning potential is unlimited! Starting at $16.00 base plus **unlimited bonus/commission**, top performers on our team earn significantly more. Must have a flexible schedule. **At Elements Red Mountain,** we believe in creating an outstanding customer experience -- from the moment the client calls to book an appointment until they leave our studio! You are the face of our company -- so you must embrace the essential healing aspects of our offering and the culture in our studio! ## Responsibilities **Your Role:** You'll be the trusted guide who helps our clients discover their perfect wellness experience through meaningful conversations and personalized service—both over the phone and face-to-face. Your genuine connections and authentic interest in each person will naturally build loyal relationships and drive our membership program forward. - Matching clients with the perfect therapist or practitioner to meet their wellness needs across our services (massage, facials, stretch therapy, and Red Light therapy) - Growing our Wellness Program by connecting clients with memberships that fit their lifestyle and goals - Selling Packages and retail items - Selling Gift Cards - Upgrading - longer sessions, aromatherapy or hot stone - Answering phones professionally and converting phone calls into appointments. - Accurate scheduling and completing the retail and service sales process. - Addressing emergency scheduling issues quickly and professionally. - Addressing client requests and disputes professionally and efficiently - Facilities management, including but not limited to, hourly studio checks to ensure massage rooms and restrooms are clean and properly stocked. - Maintain leadership in the studio while management is not there ## Qualifications **Who You Are** - Customer Facing Sales and Customer Service Experience - Must be available some nights and weekends - Conversationalist / Quick Wit - Passionate about wellness and genuinely believe in the transformative power of massage therapy - Computer proficiency-Microsoft Office, Word, Excel, Internet Explorer - Retail or industry experience, a plus - Web-based scheduling, a plus - Attention to detail and the ability to follow instructions (written and verbal) is essential - Ability to remain flexible in a constantly changing environment - Thrive under pressure—you stay calm, focused, and solution-oriented when things get busy ## Benefits Benefits: - Great Team Environment - Opportunity for Advancement - Unlimited Earning Potential - Team and Individual Bonuses - Earned Sick Pay - Dental, Vision, Hospitalization Supplement Insurance (employer contribution) - Birthday/Anniversary Hourly Service - Opportunity to earn additional services - Service and retail discounts - 401K - FUN, FUN, FUN!!