Front Desk Sales Associate

**Love Dogs? Join the Pack!** Scenthound is a new concept in dog care. We keep dogs clean and healthy by providing routine care and basic grooming services with a focus on wellness. Sound awesome? Let's talk! **Perks and Benefits:** - Competitive hourly base pay - Paid Time Off - Merit-based pay increases - Training and development - Career growth path (Assistant Manager, Manager) - Complimentary Escentials service membership - Retail and additional services discounts - Energetic, fun-loving work environment - Uniform shirts - Endless licks and wags **About the Position:** The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. **This position requires:** - Sales experience and confidence (membership sales are highly valued!) - Customer service experience (retail, restaurant) - Computer/ Technology proficiency - Ability to service multiple clients at once - A passion for dogs and dog health & wellness! - Reliable transportation **Who We Are Looking For:** We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! **Tasks:** - Drive membership sales through health and wellness education - Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales - Answer phone calls, schedule customer appointments, manage customer profiles and records - Manage customer expectations; Resolve customer concerns; Retain memberships - Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable - Perform other tasks and duties as assigned by the Scenter Manager **Skills and Abilities:** - Confidence in selling services and products - Ability to connect with customers (both canine and human!) and provide outstanding customer service - Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services - Effective communication with team members and dog parents (in person and on the phone) - Independently solve problems using Scenthound values and culture as a guide - Attention to detail - Time management; scheduling appointments efficiently - Accountability; hold oneself and others to Scenthound standards Compensation: $15.00 - $18.00 per hour