Front Desk Receptionist

**Supervisor:** Manager of Front Desk **Employment:** Hourly (non-exempt), 1.0 FTE, full-time **Schedule**: 40 hours per week, Monday–Friday, **9:45 a.m. to 6:15 p.m.**, with extended hours until **7:15 p.m. on Thursdays** to support our Community Nutrition Night. **Location:** Quest SE Portland location and occasional Clackamas Location days. Remote work available upon manager discretion **Travel:** Some local travel may be required to meet staffing needs. **POSITION SUMMARY:** The Front Desk/Receptionist, along with the other members of the Front Desk Team, are considered “The Face of Quest”, representing our clinic in a cheerful and professional manner. The primary job function for this position is to create an environment that allows Clients to feel welcomed, supported, and cared for, while supporting the staff at Quest through our administration and communication. We achieve this by being thorough and quick with our intake and scheduling processes, communicating clearly and kindly to all we encounter, and supporting our Behavioral Health and Medical Teams with daily tasks and processes. Every interaction is an opportunity to help create a positive, healing experience for our Clients and visitors. The perfect candidate will be someone who cares deeply about professional and respectful communication. Our Front Desk Team works in tandem all day, so we are looking for someone who can work effectively on a close-nit team. **ESSENTIAL FUNCTIONS:** - Act as clinic wide support Staff for all programs including: Medical, Mental Health, Recovery, WISH, HIV Services, FSR and Management Teams. - Provide excellent customer service in a professional setting - Communicate with other agencies on behalf of Quest Center Clients - Answer multi-line phones and direct calls to the appropriate location - Check Clients in for appointments - Schedule appointments both for in person appointments and virtual - Utilize the SOP system for supplement purchases and payments - Open and/or close the clinic - Make reminder calls - Prepare paperwork for the next day’s appointments, including legal documents and insurance forms - Process incoming/outgoing mail - Be a liaison for the clinic. Know the processes for the clinic, the services that are provided at the clinic and be able to answer general questions for prospective clients - Willing to participate in clinic provided training in compliance with Federal Privacy Laws (HIPAA), CFR 42 Part 2, Cybersecurity, and other trainings - Perform project-based assignments - Work alongside other Front Desk Team Members - Knowledge of intake process for all departments and helping to screen questions about insurance **REQUIRED SKILLS & ABILITIES:** - Excellent interpersonal skills - Demonstrated ability to communicate with empathy and professionalism during challenging client interactions. - Ability to be punctual and dependable - Ability to multi-task while maintaining a calm and professional demeanor - Exceptional attention to detail - Basic computer skills - Basic cash handling skills - Willingness to learn **MINIMUM QUALIFICATIONS:** - 1 + year of medical reception experience (medical reception experience preferred but not required) - Able to work with culturally-diverse clients and communities while being culturally sensitive and appropriate - Knowledge and belief in Quest Center’s mission - Public health or non-profit experience preferred **MORE ABOUT QUEST CENTER:** For more than 35 years, our mission has been to provide integrative healthcare services, community, and education to people seeking a wellness-focused approach to living. We’ve been working hard to help people who are dealing with challenges in their physical, mental, and emotional health. Our goal is to build a welcoming, supportive, and safe community that promotes healing and empowerment. We are more than just a health center – we are a network of compassionate individuals dedicated to providing unique integrated health services. In the face…