Front Desk Receptionist (Bilingual)

Front Desk Receptionist (Bilingual) **About Lifeline** Founded in 1973, Lifeline Community Services knows that thriving communities begin with people who feel seen, supported, and empowered. Reaching more than 25,000 people across San Diego County each year, our work sits at the intersection of behavioral health and economic empowerment, helping individuals and families face life's challenges and move toward a future filled with possibility. Our strength lies in our integrated approach and deep community connection, today providing services in six key areas: Behavioral Health, Family Strengthening, Housing & Stabilization, Youth Development, Anti-Human Trafficking, and Economic Empowerment. # **Position Summary** The Front Desk Receptionist (Bilingual) serves as the first point of contact for clients, visitors, and staff, ensuring a welcoming, professional, and efficient front office experience. This role provides administrative and operational support to the organization by managing front desk activities, coordinating communications, and assisting with client intake and referrals. The position requires strong customer service skills, cultural competency, and the ability to manage multiple priorities in a fast-paced environment. Work Hours: Monday - Thursday 10AM - 7PM; Friday 8:30AM - 5PM. **ESSENTIAL DUTIES AND RESPONSIBILITIES** The incumbent in this position will perform the following duties and responsibilities along with other duties that may be assigned: **Front Desk and Customer Service** - Greet, assist, and direct clients, visitors, and staff in a professional and culturally responsive manner - Answer and manage multi-line phone systems; route calls appropriately and take accurate messages - Provide timely, accurate information and referrals to clients and community members - Maintain a safe, organized, and welcoming reception and waiting area - Monitor visitor flow and client conduct in public areas **Client Support and Coordination** - Assist with scheduling appointments, conducting reminder calls, and notifying staff of client arrivals - Support intake processes by maintaining and distributing program materials and forms - Assess walk-in clients' and non-clients' needs and direct them to appropriate internal programs or external resources - Provide interpretation and translation support for Spanish-speaking clients (verbal and written) - Maintain confidentiality and ensure compliance with privacy and HIPAA standards **Administrative and Office Operations** - Open and close the facility in accordance with established procedures - Manage incoming and outgoing mail, postage, and interoffice distribution - Operate and troubleshoot office equipment (phones, copiers, fax machines, printers) - Maintain inventory of office and program supplies; order and restock as needed - Coordinate deliveries, verify packing slips, and resolve discrepancies - Maintain organized records of supply orders and administrative documentation **Facilities and Safety Coordination** - Serve as a point of contact for facilities-related requests and communicate with Facilities staff as needed - Support building safety protocols, including visitor access and emergency procedures - Perform responsibilities associated with designated safety roles (e.g., Safety Captain), as assigned **Communication & Collaboration** - Act as a central communication hub between clients, staff, and departments - Coordinate reception coverage and support team operations for planned absences - Maintain regular communication with internal teams regarding front office operations - Participate in staff meetings, training sessions, and supervision sessions as needed **Reporting and Recordkeeping** - Complete required reports (e.g., postage, copier usage) accurately and on time - Track and maintain records related to front desk operations and supply usage - Ensure all public-facing materials (brochures, forms, signage) are current and compliant **General Responsibilities** -…