Front Desk Receptionist

**General Description** Responsible for various activities in the office, including filing, answering the phone, and organizing documents. Reliability and a strong work ethic combined with great communication skills are a must, as well as familiarity with all necessary office equipment, software, and procedures. **Tasks & Responsibilities** - **A. Essential Duties** - Greet clients and maintain a positive office atmosphere. - Answer the phone, take messages, and redirect calls to appropriate staff. - Outreach to clients for group and clinical services. - Organize and maintain forms and records, update when necessary. - Create and maintain updated documents and spreadsheets. - Oversee sorting and distribution of incoming mail. - Appointment confirmations - Coordinate scheduled intakes. - Create charts for incoming intakes. - Coordinate group schedules. - Run weekly excel reports to send out to clinical departments. - Assist providers with pharmacy communications. - Maintain centralized scheduling for clinical and medical departments. - Prepare outgoing mail (envelopes, packages, etc.) - Operate office equipment, such as photocopier, printers, etc. - Perform inventory of office supplies and order what is needed. - **B. Additional Duties** - Assists and covers other staff when necessary to maintain high productivity and efficiency in the department. - As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly. - C. Interpersonal Relations - Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information. - Take Accountability: Take constructive feedback and prevent discourse among our peers. - Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accept constructive criticism well in an open and non-defensive manner. - Be Professional: Wear business casual attire (please see dress code policy). **Competencies** - Adaptability - Customer Service - Decision Making - Dependability - Ethics - Interpersonal Skills - Job Knowledge - Conflict Management - Organizational Skills - Productivity - Self-Development - Teamwork **Performance Standards & Measurement** - Compliance with essential and incidental duties; compliance with company policies and procedures. - Compliance with state and federal laws and regulations applicable to the business. **Equipment, Tools & Machines** - Use of computer, telephone, and other office equipment such as a printer and fax. - Use of company network and email domain. **Working Conditions** - Air conditioned and well-illuminated office environment and outdoor environment. - May have several responsibilities at once. Interaction with others is constant and can be interruptive. - Work may be stressful at times due to high level workflow. - Availability to work flexible hours including weekends, holidays, and evenings as is required to comply with the purpose of the job and accommodate client needs. - Participates in educational training, orientations, or compliance programs as needed to maintain competency. - If you must leave your employment with our company, we request employees to give us at least 14 days resignation notice in writing. **Demands** - Enthusiastic self-starter operating with sustained energy and showing great initiative. - Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc. - Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors. - Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employee…