Front Desk Guest Manager Raleigh Marriott City Center

Concord Hospitality is seeking a **Front Desk/Guest Care Manager** to lead a dynamic team dedicated to delivering exceptional guest service while upholding both brand and Concord standards. This role is ideal for a proactive, responsive, and caring leader who enjoys engaging with guests, motivating a team, and ensuring operational excellence. Many of our Front Office leaders grow into Assistant General Manager roles within just a few years—making this a great step in your hospitality career. **As a Concord Leader you will be responsible to:** · Inspire greatness in your team. · Encourage and support team members to reach their full potential. · Create a work environment that is a Great Place to Work for all. · Lead with integrity, transparency, respect, and professionalism. · Care for your team and their families. **Key Responsibilities:** • Lead and motivate front desk staff to deliver exceptional guest service and resolve concerns promptly • Ensure all associates are trained in guest service standards, financial controls, and hotel procedures • Oversee front desk operations and act as Manager on Duty when needed • Partner with the General Manager and Sales team to support revenue strategies and identify business opportunities • Assist with financial reporting, budgeting, and revenue management initiatives • Recruit, train, and develop associates while fostering a positive, cooperative work environment • Ensure compliance with HR policies, labor regulations, and personnel documentation requirements • Maintain safety, security, and physical property standards through preventive maintenance and compliance programs **Qualifications:** • Previous supervisory or management experience in front office or guest services • Strong leadership, training, and problem-solving skills • Knowledge of financial procedures, hotel operations, and revenue management • Excellent communication and organizational skills • Commitment to creating a guest-first and associate-first culture **Benefits** - Competitive wages - Medical, dental, and vision insurance - Life insurance and short/long-term disability options - 401(k) with company match - Tuition assistance - Discounted room rates at Concord-managed hotels - Training, development, and career advancement opportunities **Why Join Concord?** At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity. Built on five cornerstones—**Quality, Integrity, Community, Profitability, and FUN!**—our associates proudly cheer: **“We Are Concord!”** We are an equal opportunity employer committed to diversity and inclusion and strive to be a **Great Place to Work for All.**