Front Desk Coordinator

**HOURS: Monday-Friday 12:30pm-9:00pm** **General Description** Responsible for undertaking a variety of activities in the office, including filing, answering the phone, organizing documents, basic money handling, and more. Reliability and a strong work ethic combined with great communication skills are a must, as well as familiarity with all necessary office equipment, software, and procedures. **Tasks & Responsibilities** **A. Essential Duties** - Greet clients and set a positive office atmosphere. - Answer and field phone calls at high call volume and direct to appropriate party. - Operate Office Equipment. - Receive and send out mail to Marlton Administrative Office. - Facility Scheduling and appointment confirmations. - Manage Appointments (Checking clients in and out). - Assessing Missed Appointment Fees. - Assure all intake paperwork is complete and saved to chart. - Upload records and client documentation. - Complete Prior and ADHD Authorizations. - Facilitate ADHD Screenings. - Clinical/Medical Support. - Communicate and facilitate appointment and schedule changes. - Send TH appointment links. - Send correspondence and assignments on behalf of clinicians. - Receive assignments and upload to chart. - Schedule Psychiatric F/U and ADD Screenings. - Send out Lyft Links for TMS clients. - Execute patient letters and requests for D/C and R/0. - Assist with med refill coordination. - Complete medication prior authorizations (Medline Only). - Triage and coordinate medication processing with pharmacies (Medline Only). - Coordination and retrieval of lab orders through LabCorp and Quest. - Patient de-escalation and crisis management. **B. Additional Duties** - Assists and covers other staff when necessary to maintain high productivity and efficiency in the department. - As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly. **C. Interpersonal Relations** - Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information. - Take Accountability: Take constructive feedback and prevent discourse among our peers. - Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accepts constructive criticism well in an open and non-defensive manner. - Be Professional: Wear business casual attire (please see dress code policy). **Competencies** - Adaptability - Customer Service - Decision Making - Dependability - Ethics - Interpersonal Skills - Job Knowledge - Conflict Management - Organization Skills - Productivity - Self-Development - Teamwork **Performance Standards & Measurement** - Compliance with essential and incidental duties; compliance with company policies and procedures. - Compliance with state and federal laws and regulations applicable to the business. **Equipment, Tools & Machines** - Use of computer, telephone, and other office equipment such as a printer and fax. - Use of company network and email domain. **Working Conditions** - Air conditioned and well-illuminated office environment and outdoor environment. - May have several responsibilities at once. Interaction with other is constant and can be interruptive. - Work may be stressful at times due to high level workflow. - Availability to work flexible hours including weekends, holidays, and evenings as is required to comply with the purpose of the job and accommodate client needs. - Participates in educational training, orientations, or compliance programs as needed to maintain competency. - If you must leave your employment with our company, we request employee’s to give us at least 14 days resignation notice in writing. **Demands** - Enthusiastic self-starter operating with sustained energy and showing great initiative. - Comfort working with a diverse base of support,…