Front Desk Concierge

Are you enthusiastic about providing outstanding service and creating a warm, welcoming environment for residents and guests? We have exciting opportunities for Concierge/Front Desk/Security Associates who are professional, friendly, and dedicated to making a positive first impression. If you’re ready to be the welcoming face of our community and ensure a safe, pleasant environment for all, we’d love to have you on our team! Apply today and help us create an exceptional experience for our residents and guests. **** **Location**: The Village at The Triangle, an Independent Living and Assisted Living with Memory Care senior community **Pay Rate**: $19.00/hr. **Part Time**: Friday - Sunday | Overnight **Availability**: Must be available to work weekends and holidays **ESSENTIAL DUTIES AND RESPONSIBILITIES** - Greet residents, families, prospective residents, guests, and employees with a courteous, polite, and warm manner. - Monitor all incoming public traffic and assist with inquiries. - Maintain the cleanliness and orderliness of common areas and all public spaces. - Respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance. - Provide key support to the sales and marketing team by managing inquiries effectively. - Follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests. - Operate the paging/telephone system, answer calls, determine their nature, and route them appropriately. - Assist with maintenance orders, either on paper or through an electronic system. - Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures. - Assist with scheduling job applicant interviews for department heads. - Track incoming/outgoing residents and guests and perform daily resident check-ins per policy. - **Be** an active member of the community’s emergency response team. - Maintain a professional appearance and good personal hygiene in accordance with company policies. - for long periods, work in various environments, lift up to 40 lbs, and occasionally climb stairs, lifts, or ladders. - Assist with special projects or tasks as assigned. - Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response. **MINIMUM REQUIREMENTS** - High School diploma or GED required. - Prior customer service, front desk, and telephone experience preferred. - Valid Texas Driver’s License required. - Excellent communication and customer service skills; strong problem-solving skills, good judgment, and attention to detail. - Proficient in PC skills, including Microsoft Office, Word, and some Excel. - Understanding of HIPAA requirements. EOE/M/F/D/V