Front Desk Concierge

**Front Desk Concierge** Full-Time or Part-Time **Position Overview** A luxury residential high-rise in Needham, Massachusetts is seeking a Front Desk Concierge to deliver a high level of service to residents and guests. This role is responsible for managing the front desk, creating a strong first impression, and ensuring a consistent, professional, and hospitality-driven environment. **Key Responsibilities** - Greet all residents and guests promptly, using proper eye contact, posture, and tone - Manage front desk operations, including visitor access, package handling, and resident requests - Maintain awareness of building activity and enforce access control procedures - Provide accurate information, directions, and assistance to residents and guests - Coordinate with property management and other on-site teams as needed - Handle phone calls, emails, and service requests in a timely and professional manner - Maintain a clean, organized, and professional front desk presence at all times - Monitor for any issues or irregularities and report to management as required **Service Standards** - Maintain a visible and engaged presence at the front desk - No phone usage or disengagement while on duty - Consistent professional appearance and adherence to uniform standards - Deliver a hospitality-focused experience at all times, not just task execution **Requirements** - Prior experience in concierge, front desk, hospitality, or customer service preferred - Strong communication and interpersonal skills - Professional appearance and demeanor - Ability to remain composed and attentive in a fast-paced environment - Reliable, punctual, and detail-oriented - Basic computer skills, including email and property management systems **Equal Opportunity Employer** We are an equal opportunity employer and consider all qualified applicants without regard to protected status.