Front Desk Clerk

The Program Specialist at the Front Desk (bilingual English/Spanish-speaking) contributes to AHF/Thursday’s Child by welcoming clients as they enter the lobby, answering the general phone line, transferring incoming calls to different service lines, tracking requests for services, and assisting to fulfill the client requests for assistance. The Front Desk Program Specialist enhances the reputation of AHF/Thursday’s Child by being the first point of engagement for clients visiting the office, to ensure their need for services are addressed timely and within a friendly environment. You will be a passionate advocate for our top initiatives. To be successful as the Front Desk Program Specialist, it is crucial to ensure that the AHF Core Values and Mission stay top of mind with all that you do. At AHF/Thursday’s Child, we are nimble and able to adapt in a dynamic environment to assist in providing the best experience for our clients and workplace for our employees. AHF/Thursday’s Child has a collaborative organizational structure where staff are accountable to multiple leaders. The Front Desk Program Specialist will work as a part of a close-knit team to welcome all those who come to our doors and connect them with appropriate program staff or other resources. All team members work collaboratively across programs as needed. The Front Desk Program Specialist will be responsible to record all incoming requests for direct services on a tracking sheet, and to assist to fulfill some of these client requests. This requires completing program paperwork and providing the assistance (distribution of vouchers for food, clothing, transportation, or supply packages) to clients. The Front Desk Program Specialist will assist the team with other initiatives and special projects, such as the annual Holiday Magic Program, Pride events, and World AIDS Day events. This position requires bilingual English/Spanish-speaking fluency to assist with verbal and written translations. *Licenses and Certifications: Bilingual English/Spanish-Speaking required; NYS HIV Peer Certified (or in the process of obtaining certification) are highly encouraged to apply* **AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation!** Does the idea of doing something that really makes a difference in people's lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees? If so, AIDS Healthcare Foundation is the place for you! Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them. AHF's core values are: - Patient-Centered - Value Employees - Respect for Diversity - Nimble - Fight for What's Right Please review our Advocacy page for the latest news on how AHF is Fighting for What's Right! [Advocacy News.](https://www.aidshealth.org/advocacy/) **Benefits at AHF** AHF offers comprehensive benefits to help our employees do and be their very best! These benefits are intended to enhance employee physical, financial, spiritual and professional health.