Front Desk Associate

**Benefits:** - Bonus based on performance - Free food & snacks - Free uniforms - Paid time off **Perks and Benefits:** - Direct career growth path to Management positions (Asst. Manager, Manager) and additional options - Competitive hourly base pay, plus tips; sales bonuses - Merit-based pay increases - Paid Vacation - Complimentary service membership **About the Position:** The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. **This position requires:** - Sales experience and confidence (membership sales are highly valued!) - Customer service experience (retail, restaurant) - Computer/ Technology proficiency - A passion for dogs and dog health & wellness! - Reliable transportation **Who We Are Looking For:** We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager! **Tasks:** - Drive membership sales through health and wellness education - Drive key performance indicators – average ticket price and rebook ratio – through memberships, service - add-ons, and retail sales - Develop membership leads; Follow up with potential members - Answer phone calls, schedule customer appointments, manage customer profiles and records - Manage cash drawer – responsible for daily cash handling - Manage customer expectations; Resolve customer concerns; Retain memberships - Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable - Perform other tasks and duties as assigned by the Scenter Manager Compensation: $18.00 - $20.00 per hour