Front Desk and Sales Associate

Responsive recruiter Job Title: Front Desk and Sales Associate Reports to: Assistant Manager - Sales FLSA Status: Part time, Non-Exempt Summary: We’re looking for a friendly, driven, and detail-oriented Front Desk and Sales Associate to be the welcoming face of our Front Desk. This is a people-first role - you’ll connect with prospective and current members every single day and guide families through enrollment. If you love talking to people, thrive in a fast-paced environment, and take pride in making a great first impression, this role is for you. Duties and Responsibilities: - Greet every member and family warmly at check-in and make them feel welcomed from the moment they walk through the door. - Answer phones, respond to inquiries, and conduct outbound sales calls to prospective members with a positive, confident approach. - Guide families through the student registration process using effective sales and customer service techniques. - Handle customer concerns and complaints professionally, with a solution driven approach. - Assist families with merchandise and vending purchases. - Make calls to resolve open account issues with professionalism and care. - Maintain a clean, organized, and well-stocked front desk, snack area, changing rooms, restrooms, and lobby area. - Enforce safety rules and administer first aid when necessary. What We’re Looking For: - A natural communicator who is comfortable on the phone and in person with families of all backgrounds. - Comfortable learning new software - we’ll train you on our systems. - Organized, dependable, and proactive about following through on tasks and commitments. - Previous customer service or administrative experience preferred. - Basic computer skills. - Required to obtain CPR, First Aid, and AED certifications through Goldfish Swim School. - Must be available for evening and weekend shifts. What Success Looks Like: - Every family who calls or walks in leaves feeling heard, helped, and excited to enroll. - Enrollment numbers grow because follow-up is consistent and conversations are genuine. - The front desk runs smoothly - schedules are ready, check-ins are seamless, and nothing falls through the cracks. - Families feel confident they’re in the right place from their very first interaction. Our Culture: At Goldfish Swim School, we believe every child deserves to be safe in and around water. Our team is passionate, people-first, and committed to a golden experience every day. As a Front Desk and Sales Associate, you’re often the very first voice a family hears - and the reason they choose us. Compensation: $14.00 - $18.00 per hour ## **Tropical Vibes & Impacting Lives!** You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. **It’s passion.** Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim. When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments! ## **Making Waves with Passion, Purpose & Core Values!** At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! * * * We go above and beyond with every detail to create a **GOLDEN Experience!** We believe in nurturing…